Michelle Haferl
Sicklerville,NJ
Summary
Results-driven Operations Supervisor specializing in tenant screening and account management. Expertise in resolving billing inquiries and strengthening customer relationships. Experienced in collection procedures and vacation scheduling, driving operational efficiency and client satisfaction.
Overview
38
38
years of professional experience
Work History
Operations Supervisor
National Tenant Network
Turnersville, NJ
04.1999 - 03.2026
- Managed all new account setups for new customers.
- Handled accounts receivable, addressed billing inquiries, and made collection calls.
- Scheduled and approved all vacation time.
- Provided tenant screening for clients by running retail credit and eviction reports on applicants and verifying landlord and employment verifications for all full service accounts.
Customer Service/Data Entry
Insurance Auto Auctions
Glassboro, NJ
02.1995 - 01.1998
- Acted as liaison between customers and management to address inquiries and resolve issues.
- Assist buyers with updated information on their accounts and all upcoming sales.
- Communicated services to insurance companies and agents via telephone.
- Coordinated tow truck drivers to retrieve customers' vehicles for transport to the salvage yard.
Emergency Medical Technician
NuCare Ambulance
Philadelphia, PA
06.1994 - 05.1995
- Transported and treated patients, ensuring timely and effective care during transport.
- Documented comprehensive patient care details to maintain accurate medical records.
- Maintained ambulance readiness by stocking and cleaning equipment before and after each shift.
Customer Service/Secretary
Prudential Insurance Company
Linwood, NJ
07.1988 - 09.1993
- Assisted the Medical Director and department of thirteen by managing administrative tasks.
- Answered insurance benefits and billing questions for insurance customers.
- Conducted research and analyzed insurance coverage issues to provide informed solutions.
- Documented oral and written correspondence to ensure accurate record-keeping.
Administrative Assistant
Honeywell, DMC
Mt. Laurel, NJ
02.1988 - 12.1988
- Coordinated appointments for eleven field technicians and generated daily schedules, resolving field issues.
- Supported management by preparing and organizing weekly and daily reports to ensure timely information delivery.
- Delivered customer service information to inquiries about energy saving programs, enhancing customer understanding and engagement.
Education
A.S. - Information Processing
Gloucester County College
Sewell, NJ06-1992
Associate of Science - Information Processing
The Berkley School
Mount Laurel, NJ06-1987
Graduate - College Preparation
Williamstown High School
Williamstown09-1986
Skills
- Account management
- Resource allocation
- Customer relationship management
- Billing support
- Collection procedures
- Tenant screening
References
Furnished upon request
Timeline
Operations Supervisor
National Tenant Network
04.1999 - 03.2026
Customer Service/Data Entry
Insurance Auto Auctions
02.1995 - 01.1998
Emergency Medical Technician
NuCare Ambulance
06.1994 - 05.1995
Customer Service/Secretary
Prudential Insurance Company
07.1988 - 09.1993
Administrative Assistant
Honeywell, DMC
02.1988 - 12.1988
A.S. - Information Processing
Gloucester County College
Associate of Science - Information Processing
The Berkley School
Graduate - College Preparation
Williamstown High School