Michelle Hague
Cencora
Shakopee,MN
11
years of professional experience
Dedicated Inventory Lead experienced in enhancing customer satisfaction and streamlining processes. Delivered efficient operations through strong attention to detail and effective problem-solving skills. Focused on contributing to team success and advancing organizational objectives.
Work History
Distribition Service Specialist
1 Year 7 Months- Coordinated with cross-functional teams to ensure on-time service delivery.
- Managed customer inquiries and resolved issues to enhance satisfaction.
- Utilized CRM software to track customer interactions and feedback.
- Processed refused orders with returns team to streamline operations.
Inventory Lead
1 Year 10 Months- Demonstrated respect and friendliness in all interactions.
- Monitored stock levels, identifying and resolving discrepancies between physical and computerized records to ensure inventory accuracy.
- Conducted root cause analysis on inventory variances, implementing corrective actions to minimize future discrepancies.
- Analyzed inventory challenges, evaluating solutions to inform decisions and enhance operational effectiveness.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Returns Lead
1 Year 11 Months- Led returns processing operations, ensuring compliance with company policies and industry regulations.
- Trained and mentored team members on returns handling procedures and best practices.
- Streamlined return workflows, enhancing efficiency and reducing turnaround times significantly.
- Developed training materials to improve staff performance in returns management processes.
- Analyzed return data to identify trends, recommending strategies for inventory control improvements.
- Enhanced customer satisfaction by efficiently processing returns and resolving issues.
Warehouse Stocker
6 Months- Checked packages and merchandise for damage and notified vendors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
Delivery Driver
4 Years 8 Months- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicle safely, adhering to all traffic regulations and company policies.
- Managed route planning using GPS technology to optimize delivery efficiency.
- Communicated effectively with dispatch for real-time updates and issue resolution.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Education
High School Diploma
Skills
Customer service
Attention to detail
Problem-solving
Inventory management
Multitasking
Teamwork and collaboration
Friendly
positive attitude
Timeline
Inventory Lead
Cencora
09.2024 - 07.2026Read More
Distribition Service Specialist
Cencora
07.2024 - 02.2026Read More
Returns Lead
Cencora
10.2020 - 09.2022Read More
Warehouse Stocker
Cencora
03.2020 - 09.2020Read More
Delivery Driver
CitySprint
06.2015 - 02.2020Read More
Henderson High
High School Diploma
Read More