Michelle Hansen

Responsible for directing all business operations, office services and client support activities. In charge of driving all operational strategies and implementing corporate and local initiatives. Leads a team of over 15 employees to accomplish these tasks.

• Directs business operations for Utah, Idaho and Wyoming markets. Responsible for all budgets, forecasts, state audits, and real estate regulatory compliance. Executes all P & L management in conjunction with managing all revenue and expenses, leading to meeting budget targets for last 4 years.
• Heads all office services activities, including, all local market communications, facility administration, procurement, IT, local management team, and area advisory board.
• Oversees team of client support staff that support all client facing professionals. Responsible for all HR management, relationships with stakeholders, recruiting, onboarding and performance evaluation.
• Developed strong relationships with over 40 Commercials Real Estate Professionals. Insuring each producer and team has all tools and resources to succeed.
• Oversees real estate regulatory compliance, reviewing all contracts, and agreements and ensuring full compliance and complete state documentation. Responsible for final approvals on all real estate vouchers requiring detailed understanding of producer commissions structures and contract management.

In charge of over 85 payroll clients, maintaining client relationships, and keeping clients updated on all pertinent employee/tax laws.

• Responsible for organizing all staff for bookkeeping clients and overseeing staff's work. Executed all compiling, reviewing and educating large client base on monthly financial statements.
• Met with corporate clients, consulting on tax matters and preparing corporate tax returns. Managed accounting operations, account reporting and reconciliations.
• Increased client and revenue base of firm by over 20% by bringing in client referrals, and billable time for individual clients.

Sole owner and operator of successful nail business.

• Built full client base of over 100 repeat clients and retained client loyalty through exceptional customer service. Company maintained growth and surpassed revenue goals for six consecutive years.
• Sold business after seven years for substantial profit.