Michelle Harris
Myrtle Beach,SC
Summary
Service- Driven Concierge/ Representative with 15 + years experience in Hospitality leadership, generating business growth through passion, enthusiasm and exceptional customer experiences. Seeking new opportunity to continue providing excellent service and continued growth with opportunity.
Overview
16
16
years of professional experience
Work History
Customer concierge
Sea Crest Oceanfront Resort
Myrtle Beach, SC
02.2018 - 12.2023
- Serve as primary contact for guests and visitors
- Assisted customers in Booking, Billing, Orders and hospitality accommodations
- Handle and delegate responsibilities for overall improved guest experience with individualized, efficient service
Customer service represenative
htc
10.2013 - 01.2018
- Associated with Billing, placing orders, inbound and outbound calls
- Managed guests’ complaints adequately and professionally
- Scheduled installations
Customer service represenative
comcast
12.2007 - 07.2013
- Call Center customer service with high volume inbound & outbound calls
- Retention
- Scheduled installations
- Quoted prices on packages
- Trouble shooting equipment
Education
High school or equivalent - general studies
Govenor mifflin high school
06.1984
Skills
- Computer proficient with Maestro
- Microsoft Office
- Hotel Operations
- Guest Experience
- Inter personal skills
- Local Knowledge and Recommendations
- Professional Presentation
- Team Player
- Caring
- Patient
References
- Nouhad Salim, 5 years known, (484) 241-6060
- Tatianna Juliano, 2 years known, (843) 222-8289
- Zacc Groff, 20 years known, (484) 797-0357
Leadership Experience
Always positive, motivated and willing to learn while mentoring fellow employees in a uniting way.
Timeline
Customer concierge
Sea Crest Oceanfront Resort
02.2018 - 12.2023
Customer service represenative
htc
10.2013 - 01.2018
Customer service represenative
comcast
12.2007 - 07.2013
High school or equivalent - general studies
Govenor mifflin high school