Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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MICHELLE HATHENBRUCK

Riverton,UT

Summary

Tech Ops Supervisor with 6+ years supervisory experience.

Highly motivated with exceptional people skills.

Versed in the Customer Experience and developing people. 

Desires a challenging role as a Commercial Supervisor.  

My goal is to be where the company is growing the most.  I am excited for the future in the Commercial side of our business.

Overview

18
18
years of professional experience

Work History

Tech Supervisor

Comcast
Park City, UT
01.2012 - Current
  • Manage a mixed group of Residential and Commercial technicians.
  • Constantly working towards keeping buy-in among my technicians on our ever changing industry.
  • Collaborate daily with Comm Ops to achieve best in class customer experience.
  • Monthly one on one meetings with my technicians to promote growth.

Comm Tech

Comcast Utah
06.2006 - 04.2012
  • Highest productivity for 3 years running while maintaining excellent metrics.
  • Top ten tech in the market for 2008, 2009 and 2011.
  • Top tech in the market for 2010.
  • Took the lead in several projects and volunteered to learn all new lines of business Created a Demo board to promote and raise awareness for Xfinity Home when Comcast launched the product in 2011.
  • Promoted in 2012.

Education

General Ed. SLCC

Working Towards Master Technician And Beyond

NCTI

Skills

  • Self-motivated
  • Project Management
  • Strong verbal communication
  • Team leadership
  • Skilled in Microsoft Office
  • Skilled in ACSR (CSG)
  • Interpersonal and written communication
  • Conflict resolution

Affiliations

Member of WITC (Women In Cable Television)

Member of SCTE

Timeline

Tech Supervisor

Comcast
01.2012 - Current

Comm Tech

Comcast Utah
06.2006 - 04.2012

General Ed. SLCC

Working Towards Master Technician And Beyond

NCTI

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MICHELLE HATHENBRUCK