Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Henderson

Rio Rancho

Summary

Dynamic social worker with a proven track record at Montgomery County Children Services, excelling in client advocacy and case management. Skilled in implementing solution-based interventions and maintaining meticulous case documentation. Known for compassionate support and effective conflict resolution, enhancing client engagement and well-being through tailored therapeutic approaches.

Overview

27
27
years of professional experience

Work History

Freelance Driver

Uber
06.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.

Social Worker

Montgomery County Children Services
10.1998 - 09.2020
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Supported clients and families with empathy and compassion during difficult times.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Advocated for clients to assure respected rights and wishes.
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Monitored clients' progress and adapted treatment plans to meet changing needs.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
  • Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
  • Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
  • Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
  • Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
  • Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
  • Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
  • Facilitated group therapy sessions to build supportive, communicative client networks.

Education

Social Work

Capital University
Columbus, OH
05.1998

Skills

  • Compassionate
  • Case management
  • Client advocacy
  • Conflict resolution
  • Efficient under pressure
  • Attention to detail
  • Case documentation
  • Confidential case documentation
  • Multicultural competence
  • Data collection and management
  • Solution-based interventions
  • Court hearings

Timeline

Freelance Driver

Uber
06.2024 - Current

Social Worker

Montgomery County Children Services
10.1998 - 09.2020

Social Work

Capital University

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