Michelle Henry-Wright
Lake Mary
Summary
Experienced with clinical supervision, ensuring high standards of patient care and staff performance. Utilizes effective communication and leadership skills to manage teams and resolve conflicts. Knowledge of compliance regulations and best practices in clinical settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Non Clinical Supervisor
AdventHealth
Winter Garden, FL
11.2025 - Current
- Supervised clinical staff to ensure adherence to best practices and regulatory compliance.
- Developed and implemented training programs to enhance team performance and patient care quality.
- Collaborated with interdisciplinary teams to streamline patient workflows and improve service delivery.
- Conducted regular performance evaluations, providing constructive feedback to foster professional growth.
- Managed scheduling and staffing needs, optimizing resource allocation for increased operational efficiency.
- Led quality assurance audits, ensuring alignment with organizational policies and enhancing patient safety protocols.
- Responded to crisis situations with calm and professional approach to optimize support.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
Radiology Scheduler
AdventHealth
Winter Garden, FL
05.2025 - Current
- Coordinated patient scheduling for radiology services, optimizing appointment availability and resource allocation.
- Managed electronic medical records to ensure accurate patient information and timely communication with healthcare providers.
- Developed workflows to streamline scheduling processes, enhancing efficiency in appointment management.
- Trained new staff on scheduling systems and protocols, fostering a collaborative team environment.
- Collaborated with radiologists and technicians to prioritize urgent cases, improving patient care delivery.
- Monitored daily schedules for conflicts and resolved issues proactively, ensuring smooth operations within the department.
Operations Controller
Spirit Airlines
Orlando, FL
01.2024 - 04.2025
- Manage guest relations including ticketing, check-in, baggage processing, and customer service inquiries.
- Oversee aircraft load and fueling operations, ensuring compliance with safety regulations and procedural accuracy.
- Coordinate with partners to confirm baggage count and facilitate timely aircraft departure.
- Monitor and address departure delays and discrepancies, contributing to the continuous improvement of operational processes.
Front Desk Receptionist - Medical Records/Sme (Subject Matter Expert)
Advent Health Imaging
09.2022 - 03.2024
- Greeted and directed patients, ensuring a welcoming and efficient registration process.
- Verified patient demographic information and insurance details, aligning with Federal and Meaningful Use guidelines for electronic medical records.
- Scanned and integrated pertinent patient information into the EMR, including authorizations and lab results, maintaining strict adherence to HIPAA regulations.
- Reviewed and prepared patient schedules for upcoming appointments, providing support to fellow receptionists and secretaries as required.
Operations Controller
Spirit Airlines
Orlando, FL
04.2022 - 09.2022
- Managed passenger interactions, including ticketing and check-in processes, baggage handling, and resolution of customer concerns.
- Coordinated with Flight Dispatch and Operations Supervisory staff to oversee the completion and distribution of Aircraft Load Sheets and verify baggage counts prior to flight departure approval.
- Monitored and reviewed departure delay timelines to ensure proper delay coding, and handled fueling procedures, including documentation and system updates.
- Assisted with station audits, ensuring compliance with internal and external standards, and maintained accuracy of all flight departure documentation.
Patient Treatment Coordinator
Orlando Oral and Facial Surgery
Oviedo, FL
05.2020 - 05.2021
- Facilitated effective communication and relationship building with medical professionals, patients, and external partners, ensuring the resolution of concerns with professionalism and courtesy.
- Enhanced patient experience by collaborating with senior staff and implementing feedback to improve service quality and problem-solving capabilities.
- Managed patient data with strict adherence to HIPAA guidelines, while proficiently utilizing scheduling software and Microsoft Office to streamline office operations.
Benefits Coordinator
Pacific Dental Services
Oviedo, FL
01.2019 - 03.2020
- Assisted patients with financial planning for dental treatments, ensuring informed decisions aligned with their individual needs and goals.
- Coordinated patient fees and insurance benefits, offering multiple payment solutions and navigating objections to facilitate affordable dental care.
- Maintained precise financial documentation and secured necessary insurance approvals, contributing to the overall efficiency of patient care delivery.
Education
DENTAL ASSISTANT - DENTAL
Florida Career College
Orlando, FL06.2018
High School Diploma -
BRITISH VIRGIN HIGH SCHOOL
TORTOLA, B.V.I 06.2007
Skills
- Multi-Line Phone Systems
- Medical Record
- Dental Assisting
- Leadership
- Financial Analysis
- Budget Management
- Team supervision
- Staff scheduling
- Staff development
Certification
- Radiology and CPR Certified Dental Assistant, EDF
- EFDA Certification
Timeline
Non Clinical Supervisor
AdventHealth
11.2025 - Current
Radiology Scheduler
AdventHealth
05.2025 - Current
Operations Controller
Spirit Airlines
01.2024 - 04.2025
Front Desk Receptionist - Medical Records/Sme (Subject Matter Expert)
Advent Health Imaging
09.2022 - 03.2024
Operations Controller
Spirit Airlines
04.2022 - 09.2022
Patient Treatment Coordinator
Orlando Oral and Facial Surgery
05.2020 - 05.2021
Benefits Coordinator
Pacific Dental Services
01.2019 - 03.2020
DENTAL ASSISTANT - DENTAL
Florida Career College
High School Diploma -
BRITISH VIRGIN HIGH SCHOOL