Michelle Herbert
Darlington,SC
Summary
Achieved high customer satisfaction ratings through effective problem-solving and communication. Developed and maintained positive relationships with children and families, facilitating their growth and development. Streamlined organizational processes to enhance efficiency in fast-paced environments.
Overview
18
18
years of professional experience
Work History
GROCERYDELIEVER
SPARK DRIVER
07.2023 - 01.2026
ASSISTING MANAGER
BEST WESTERN
03.2025 - 10.2025
- ASSISTING MANAGER WITH GUEST. CHECKING IN GUEST TAKING PAYMENT THROUGH CREDIT CARD SYSTEMS. HEAVY INBOUND AND OUTBOUND CALLS .NAVIGATING THROUGH DIFFERENT SYSTEMS TO HELP GUEST THAT INQUIRE ABOUT THEIR ACCOUNTS. (BALANCES, ARRIVAL AND DEPARTURE DATES) PUTTING AWAY SHIPMENT, KNOWLEDGE ABOUT COUPONS AND POINT SYSTEMS. NOETATING ACCOUNTS AFTER CUSTOMER CALLS .WORKING WITH DIFFERENT TRAVEL AGENTS TO HELP CUSTOMERS BOOK ROOMS. ACTIVE LISTENING , EMPATHY , CUSTOMER SERVICE
ASSISTANT TEACHER
SUNSHINE HOUSE
08.2021 - 04.2023
- ASSISTANT TEACHER – ASSIST TEACHER WITH CHILDCARE DUTIES. CHANGE DIAPERS , ASSIST WITH BREAKFEAST , LUNCH AND RECESS , STORY TIME , NAP TIME , LESSON PLANS , ATTENDACE LOGS , (TRACKING LOGS) CRAFTS AND ARTS .
ASSISTANT TEACHER
PEE DEE HEAD START
08.2016 - 08.2017
- ASSISTANT TEACHER – ASSIST TEACHER WITH CHILDCARE DUITES, TRACKING LOG, ASSIT WITH BREAKFAST, LUNCH, RECESS. NAPTIME, BRUSHING TEETH, WEEKLY LESSON PLANS TEACHER DEVELOPMET, (MEETINGS) CLASSROOM DECORATIONS (THEMES) PARENT CONFRENCES
CASHIER
DOLLAR TREE
07.2012 - 11.2016
- CASHIER, ASSIST MANAGER WITH SHIPMENT. CUSTOMER SERVICE. ORGANIZATION WITH CASH DRAWER, COUPONS, WORK STATIONS.
SALES ASSOCIATE
BATH AND BODY WORKS
11.2007 - 03.2012
- SALES ASSOCIATE. ASSIST MANAGER WITH SHIPMENT. SELLING BODY FRANGRENCES, LOTIONS, AND PERFUMES TO GUEST. ADDING ON PRODUCTS AT THE CASH REGISTERS. GATHERING EMAILS AT THE CASH REGISTERS, SO CUSTOMERS CAN OBTAIN COUPONS. FLOORSETS. RERARRANGING, UPDATING, DISPLAYS. MARKETING MATERIALS TO REFLECT A NEW SEASON, PRODUCT OR LAUNCH IN THE STORE.
Education
Associates Degree - Human services, ECD option
Florence Darlington Technical College
Diploma - undefined
Charles Herbert Flowers
Springdale, Maryland01.2006
Skills
- Identified key challenges and implemented strategic solutions to achieve objectives
- Fostered a deep dedication to achieving organizational goals and driving positive outcomes
- Achieved timely project delivery by optimizing team workflows and resource allocation Enhanced project outcomes through proactive risk management and strategic planning Fostered a collaborative environment that promoted innovation and efficiency
- Designed and executed programs focused on promoting social skills and developmental milestones in early childhood
- Achieved high customer satisfaction ratings through effective resolution of service issues Enhanced team performance by streamlining communication processes Fostered a customer-centric culture that prioritized client needs and expectations
- Investigated and resolved customer issues, fostering positive relationships and improving service quality
Timeline
ASSISTING MANAGER
BEST WESTERN
03.2025 - 10.2025
GROCERYDELIEVER
SPARK DRIVER
07.2023 - 01.2026
ASSISTANT TEACHER
SUNSHINE HOUSE
08.2021 - 04.2023
ASSISTANT TEACHER
PEE DEE HEAD START
08.2016 - 08.2017
CASHIER
DOLLAR TREE
07.2012 - 11.2016
SALES ASSOCIATE
BATH AND BODY WORKS
11.2007 - 03.2012
Associates Degree - Human services, ECD option
Florence Darlington Technical College
Diploma - undefined
Charles Herbert Flowers