Michelle Hermes
Wichita,Kansas
Summary
Dedicated professional with strong client relations skills, excelling in service-oriented roles. Proficient in telephone systems management and reception management, ensuring positive customer interactions and enhanced satisfaction.
Overview
32
32
years of professional experience
Work History
CSR, Traffic
United Warehouse
Wichita, KS
02.2024 - 02.2026
- Resolved issues with knowledgeable service, promoting high levels of customer satisfaction.
- Maintained professionalism in stressful situations, diffusing tensions and fostering a positive environment.
- Greeted visitors and directed them to relevant departments, enhancing their experience.
- Assisted with data entry, ensuring accurate records and supporting operational efficiency.
Receptionist
Axle and Wheel Aligning
Wichita, Kansas
07.2022 - 02.2024
- Delivered exceptional customer service to internal and external clients, fostering positive relationships.
- Greeted visitors and directed them to appropriate departments for assistance.
- Answered incoming calls, took messages, and transferred calls to relevant personnel.
- Coordinated appointments and meetings for staff, optimizing schedules and enhancing communication.
- Maintained a clean and welcoming reception area for visitor comfort.
- Ensured accurate record-keeping through meticulous data entry, supporting organizational efficiency.
- Handled mail distribution, ensuring timely delivery of all correspondence.
Consumer Service Representative
The Coleman Company Inc
Wichita, Kansas
08.1994 - 07.2021
- Resolved product issues by delivering thorough troubleshooting guidance, enhancing customer satisfaction.
- Responded to customer inquiries via phone, email and chat.
- Managed customer inquiries through various communication channels.
- Identified consumer needs and researched issues to provide tailored solutions, streamlining problem resolution.
- Educated customers on product features and usage, fostering informed usage and improving customer experience.
- Collaborated with team members to enhance service delivery processes.
- Maintained accurate records of customer interactions and feedback.
- Processed orders, forms, applications and requests according to company procedures.
Education
Some College (No Degree) - Dietary Management
Wichita Vo-Tech
Wichita, KSSkills
- Client relations
- Service-oriented mindset
- Verbal and written communication
- Phone etiquette
- Reception management
- Client greeting and seating
- Reception management
- Business correspondence
- Mail handling
- Clerical support
- Telephone systems management
- Office equipment operation
- Inventory control
- Friendly and Calm demeanor
- Professional demeanor
- Reception management
Timeline
CSR, Traffic
United Warehouse
02.2024 - 02.2026
Receptionist
Axle and Wheel Aligning
07.2022 - 02.2024
Consumer Service Representative
The Coleman Company Inc
08.1994 - 07.2021
Some College (No Degree) - Dietary Management
Wichita Vo-Tech