Talented Licensed Realtor supporting over 200 buyers and sellers throughout all phases of real estate transactions. Provides accurate and detailed information to clients and company. Committed to customer service excellence. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Hi, I’m
Michelle Hernandez
Goodyear,AZ
Summary
Overview
17
years of professional experience
Work History
Keller Williams Mountains To Sound Kent, WA
Licensed Realtor
07.2017 - Current
Job overview
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Have built relationships and helped over 200 clients buy or sell their homes.
- Wrote contracts to outline sales and purchases of properties.
- Coordinated appointments with buyers, sellers, and other realtors to show buyers and tenants prospective homes.
- Wrote listing detailing and professionally highlighted property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Liaised between buyers and sellers to provide positive experiences for both parties
- Certified in Divorce Real Estate.
Lennar CorporationBonney Lake, Washington
New Home Consultant
11.2015 - 07.2017
Job overview
- Created and distributed marketing and promotional materials for general sales and specific homes.
- Negotiated and finalized sales contracts with focus on obtaining best possible price to maximize company profits.
- Collaborated with listing agents to keep MLS inventory current.
- Developed and deepened loyal client relationships.
- Developed new business and managed new and existing clients.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Promoted properties to target audiences to enhance revenue generation.
- Boosted residential sales through persuasion, negotiation and issue resolution.
- Licenced Realtor since 2014
Allstate Insurance Edgewood , WA
Customer Service/Sales
01.2013 - 01.2015
Job overview
- Delivered superior customer service to retain existing customers and attract future customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Butter LONDONSeaTac, WA
Hostess
01.2011 - 01.2013
Job overview
- Developed relationships with guests to meet client needs and encourage repeat service.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Escorted clients to spa areas, treatment rooms and offices.
- Resolved customer problems and complaints.
United AirlinesSeattle, WA
Flight Attendant
11.1999 - 03.2002
Job overview
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Worked flexible hours; night, weekend, and holiday shifts.
Alaska AirlinesSeaTac, WA
Customer Service Representative
04.1996 - 11.1999
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Lost Baggage Department-Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Highline CollegeSeattle, WA
Associate of Arts from Air Transportation/Business
06.1991
University Overview
Rogers High SchoolPuyallup, WA
High School Diploma
06.1988
University Overview
Skills
- Marketing and Advertising
- Buyer Contracts
- Referral Coordination
- Purchase Agreement Writing
- Buyer and Seller Representation
- Value Estimation
Timeline
Licensed Realtor
Keller Williams Mountains To Sound
07.2017 - Current
New Home Consultant
Lennar Corporation
11.2015 - 07.2017
Customer Service/Sales
Allstate Insurance
01.2013 - 01.2015
Hostess
Butter LONDON
01.2011 - 01.2013
Flight Attendant
United Airlines
11.1999 - 03.2002
Customer Service Representative
Alaska Airlines
04.1996 - 11.1999
Highline College
Associate of Arts from Air Transportation/Business
Rogers High School
High School Diploma
Pets
Pets
Pets!Pets! Pets! Love connecting humans with pets through rescue, foster and adoption and working with ethical breeders. Providing and arranging transportation for pets. Social media, bringing awareness of pets that need homes. Pet consulting and developed a transportation course for pet flight nannies.
Pets
Pets
Pets!Pets! Pets! Love connecting humans with pets through rescue, foster and adoption and working with ethical breeders. Providing and arranging transportation for pets. Social media, bringing awareness of pets that need homes. Pet consulting and developed a transportation course for pet flight nannies.
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