Michelle Hernandez
Henderson,NC
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Caring and compassionate professional dedicated to engaging residents and promoting positive experiences. Eager to build a high-quality program filled with interesting and fun activities. Highly organized and goal-oriented team player with a diplomatic nature and energetic approach.
Overview
2
2
years of professional experience
Work History
CNA
Henderson Nursing And Senior Living Center
Henderson , NC
2024.01 - Current
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Transported residents within the facility as needed.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Monitored food intake and output as directed by nursing staff.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Activity Assistant
Henderson Nursing And Senior Living Center
Henderson , NC
2024.01 - Current
- Provided assistance to residents with physical limitations during recreational activities.
- Assisted in the planning and implementation of activities for residents.
- Provided feedback on how well a particular activity was received by the participants.
- Ensured that all necessary supplies were available for each activity session.
- Assessed the overall quality of life of each resident through observation during daily activities.
- Encouraged participation from residents who are reluctant to join in group activities.
- Conducted one-on-one activities with residents who require special attention.
- Helped organize special events such as birthday parties or holiday gatherings.
- Utilized problem solving skills when dealing with difficult situations between residents.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Assisted with transporting and escorting program participants to, from and within program activity locations.
Supervisor
Big Cheese Pizza Franchise Systems
Henderson , NC
2023.01 - 2024.11
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Created new strategies for improving customer service standards within the organization.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Streamlined workflow processes, reducing project completion times.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Complied with company policies, objectives and communication goals.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Education
Nursing Assistant Certification - Nursing Assistance
Vance Granville Community College
Henderson, NC2023-11
High School Diploma -
Vance Count Early College
Henderson, NC2021-05
Skills
- Patient Care
- Maintaining confidentiality
- Compassion and Empathy
- Compassionate communication
- Complex Problem-Solving
- Transporting patients
- Quality Assurance
- Infection control procedures
- Activity Coordination
- Quick problem solver
- Patient Assessments
- Safety Precautions
- Ambulation Assistance
- HIPAA Compliance
- Supply Restocking
- CPR Certification
- Biohazard Disposal
References
References available upon request.
Timeline
CNA
Henderson Nursing And Senior Living Center
2024.01 - Current
Activity Assistant
Henderson Nursing And Senior Living Center
2024.01 - Current
Supervisor
Big Cheese Pizza Franchise Systems
2023.01 - 2024.11
Nursing Assistant Certification - Nursing Assistance
Vance Granville Community College
High School Diploma -
Vance Count Early College
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