Michelle Hernandez
Chicago,IL
Summary
Healthcare professional with 5 years of healthcare administration experience and 1.5 years of hands-on phlebotomy experience, bringing a strong combination of clinical knowledge, patient support, and operational expertise. Highly tech-savvy and experienced with 1Life and healthcare technology, complex workflows, and administrative coordination. Bilingual in English and Spanish, with a genuine passion for serving my community and providing personalized, compassionate patient care. Currently pursuing CCMA certification, expected by year-end. Seeking a High-Risk Care Operations Coordinator role where I can apply my organizational skills, clinical experience, and ability to manage complex tasks while making a meaningful difference in patient care.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Lab Service Specialist
One Medical Group
Deerfield, IL
06.2025 - Current
- Perform venipuncture and capillary draws on patients of all ages with precision and care
- Label and process blood specimens according to laboratory protocols and safety standards
- Maintain accurate patient records and ensure proper identification and documentation
- Conduct additional lab collections including urine samples, throat and nasal swabs, stool specimens, EKGs, etc.
- Supports cross-functional clinic operations by collaborating with team members and continuing to fulfill Member Support Specialist duties alongside phlebotomy tasks, maintaining both administrative and clinical workflow
- Monitor lab inventory, supply levels, and expiration dates to ensure proper stock and compliance with safety standards
- Partner with the Practice Coordinator to maintain and organize office inventory and ensure adequate supply levels
- Maintain a clean, organized, and sanitary clinical environment in accordance with safety and infection control standard
- Serve as the primary phlebotomy and laboratory resource for the clinic, independently managing all aspects of daily lab operations and ensuring a seamless patient experience
- Primary SME for the Chicago RUSH contact database, managing administrative updates and ensuring data integrity and accuracy
Member Support Specialist II
One Medical Group
Oakbrook, IL
12.2021 - 06.2025
- Ownership of Health System Partner (HSP) contact "handshakes" (triaging all local contact addition requests to ensure correct routing and data transfer)
- MSS lead for Advocate Aurora Health (HSP) Feedback Form
- Supporting referral coordination between One Medical and HSP, by auditing and updating internal contact databases to match evolving partnership changes in real time
- Chicago DEIJ Digital Content Creator
- MSS lead for Medicare Mixed Model Launch 2023
- Maintained all core responsibilities of the Member Support Specialist I role while assuming additional responsibilities associated with the MSS II position
Member Support Specialist
One Medical Group
Oakbrook, IL
07.2021 - 12.2021
- Scheduling appointments, updating patient records, processing payments, and verifying insurance coverage
- Served as a training resource for new employees across multiple offices, providing guidance on workflows, systems, and daily operations
- Managed multiple projects simultaneously while adhering to tight deadlines
- completed prior authorizations,completed billling issues, completed complex misc tasks and completed conversations
- Established and maintained collaborative communication channels among interdisciplinary teams, enhancing patient outcomes and organizational efficiency
- Managed day-to-day operations for a cross-functional healthcare team
- Demonstrated ability to develop and implement health care policies and procedures
Team Leader
Lambda School (now Bloomtech)
Remote
04.2020 - 10.2021
- Reviewed and provided constructive feedback on code submissions for up to ten students, supporting skill development and code quality
- Performed daily stand-ups; mentoring and coaching students
- Supported students with technical questions relating to projects
- Coordinated technical brainstorming meetings with leads from different teams to encourage cross-team collaboration and knowledge sharing
Education
Bachelor of Science - User Interface
Western Governors University
12-2027
Certified Clinical Medical Assistant -
National Healthcare Association
12-2026
Certification
One Medical Emerging Leaders Program (ELOM) 2022 | Office Manager Track, Google IT Support Specialist | https://coursera.org/share/7af006f9d10814296f01dd72d705a51f
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
PROFILES
- Github: https://github.com/ElleTinajero
- LinkedIn: https://www.linkedin.com/in/michelle-h-tinajero/
- Portfolio Sample: https://michelletinajero.netlify.app/
Timeline
Lab Service Specialist
One Medical Group
06.2025 - Current
Member Support Specialist II
One Medical Group
12.2021 - 06.2025
Member Support Specialist
One Medical Group
07.2021 - 12.2021
Team Leader
Lambda School (now Bloomtech)
04.2020 - 10.2021
Bachelor of Science - User Interface
Western Governors University
Certified Clinical Medical Assistant -
National Healthcare Association