Terri Patton
Austin,Texas
Summary
Seasoned team leader with expertise in benefit options, providers and plans. Well-versed in evaluating competing companies to pick optimal solutions to meet company and employee needs. Forward-thinking and driven with a hands-on and analytical approach.
Overview
10
10
years of professional experience
Work History
Lab Service Specialist
One Medical
Austin, TX
08.2021 - Current
- Collects blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protects patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Validates blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Administers testing with electrocardiogram for patients experiencing events and as screening tool.
- Mentors new hires, resulting in stronger staff development and increased productivity.
- Schedules and teaches Zoom courses to increase learning opportunities.
Apheresis Technician III
Gulf Coast Regional Blood Center
Pearland, TX
12.2014 - 06.2020
- Performed apheresis collections according to established procedures, guidelines and contracts.
- Remained flexible to work highly variable schedule.
- Drove collection and quality compliance for blood, cells, tissue and apheresis donations.
- Connected with donors by listening and determining value of donations.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
- Operated TRIMA machine.
Benefits Operations Administrator
Brett's Fish Farm
Danbury, TX
07.2010 - 04.2014
- Coordinated team schedules and verified sufficient coverage for overtime, weekends, holidays and vacations to meet department deadlines.
- Documented and continuously updated standard operating procedures and led process improvements with emphasis on broad impact on benefits.
- Administered team's use of labor entry system and verified adherence to overtime and travel policies.
- Reviewed and audited business processes and benefits based on operational and technological changes.
- Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
Education
Phlebotomy
Alvin Community College
Alvin, TXSkills
- Employment Recordkeeping
- Procedures Compliance
- Americans with Disabilities Act (ADA)
- Policy Interpretation
Timeline
Lab Service Specialist
One Medical
08.2021 - Current
Apheresis Technician III
Gulf Coast Regional Blood Center
12.2014 - 06.2020
Benefits Operations Administrator
Brett's Fish Farm
07.2010 - 04.2014
Phlebotomy
Alvin Community College