Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Hillen

Wailuku,HI

Summary

Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in standards and regulations. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Overview

20
20
years of professional experience

Work History

Mortgage Loan Processor

Pacific Home Loans
05.2023 - 03.2025
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.

Mortgage Loan Processor

Bank Of Hawaii
06.2012 - 03.2023
  • Review and verify borrower's income, credit reports, employment history, property and appraisals, title and insurance information to prepare loan applications for underwriting submittal.
  • Review initial loan approval and work with borrower to gather appropriate documentation.
  • Provide support to the loan officer and underwriting teams by ensuring timely and accurate processing of mortgages.
  • Satisfy all conditions when received from the underwriter.
  • Ensure compliance with company polices, underwriting guidelines and lending program requirements.
  • Work with customers in person and via telephone to answer questions, process transactions and resolve issues.

Education

High School Diploma -

Maui High School
Kahului, HI

Skills

  • Processing procedures
  • Application preparation
  • Information Verification
  • Financial document review
  • Pipeline management
  • Document review

Timeline

Mortgage Loan Processor

Pacific Home Loans
05.2023 - 03.2025

Mortgage Loan Processor

Bank Of Hawaii
06.2012 - 03.2023

High School Diploma -

Maui High School
Michelle Hillen