Michelle Hindel
Nashport
Summary
Assisted teams in tackling new challenges with enthusiasm. Demonstrated strong work ethic and adaptability in various tasks. Collaborated effectively with colleagues to enhance interpersonal relationships.
Cultivated strong customer relationships and provided dedicated support to effectively resolve issues.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Mount Perry Propane
Mount Perry Propane
08.2025 - Current
- Provided exceptional customer support, resolving inquiries and issues promptly.
- Managed customer accounts, ensuring accurate billing and service updates.
- Streamlined communication processes between departments to enhance service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Loan Operations Specialist
The Community Bank
Zanesville, OH
06.2019 - 08.2025
- Complete title work accurately and in a timely manner.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
- Track all applicable credit life and disability insurance and pay all invoices monthly in accordance with bank policies.
- Track flood insurance and maintain all billing in accordance with bank policy.
- Perform maintenance on customers debit cards
- Answer incoming calls from banking offices and call center to provide support for our customers as needed.
- Work reports specific to loans daily per bank policy.
Selling Supervisor
Victoria’s Secret
Zanesville, OH
05.2018 - 06.2019
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Inventory accountability
- Smoothly and calmly prioritized multiple projects for a team of 10 people in a fast-paced environment.
- Strong communication with colleagues, management, clients and customers.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
Operations Specialist
Verizon Wireless
Zanesville, OH
01.2006 - 09.2017
- Assisting customers on the sales floor when necessary.
- Performing monthly inventory as required by company policy
- Receiving inventory and ensuring accuracy.
- Completed floor sets and adding new devices to sales floor.
- Performing daily reports per company policy.
- Handling of cash deposits.
- Maintaining monthly and daily paperwork per company policy.
- Assisting with store audits
Education
High School Diploma -
West Muskingum High School
Zanesville, OHSkills
- Customer Relations
- Strong Communications
- Complete projects on time
Timeline
Customer Service Representative
Mount Perry Propane
08.2025 - Current
Loan Operations Specialist
The Community Bank
06.2019 - 08.2025
Selling Supervisor
Victoria’s Secret
05.2018 - 06.2019
Operations Specialist
Verizon Wireless
01.2006 - 09.2017
High School Diploma -
West Muskingum High School