Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Hoffman

Coal Township,PA

Summary

Compassionate professional with extensive experience in customer service. Proficient in clear communication, time management, and problem-solving, consistently meeting customer needs and ensuring satisfaction. Skilled in handling inquiries, resolving customer issues promptly, and enhancing customer experience. Excel in building trust and fostering positive relationships through patience and strong interpersonal skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Stylist

Sport Clips
Harrisburg, PA
10.2019 - Current
  • Warmly engage with customers, listen to their needs, and provide exceptional service
  • Recommend products tailored to customers' needs, enhancing their experience
  • Achieved or surpassed store sales goals and expectations.
  • Monitor and complete daily computer-based sales metrics.
  • Conduct bank runs and handle financial transactions accurately and efficiently
  • Conduct daily and weekly inventory reviews and managed ordering processes.
  • Conduct daily cash audits and manage store deposits.
  • Engage with customers via phone to answer questions and provide guidance
  • Offer product knowledge and assist with product inquiries
  • Train new hires, sharing best practices and company standards
  • Achieved sales bonus targets through effective time management and customer service
  • Maintain a clean and welcoming environment for customers
  • Increased customer retention through personalized service and problem solving
  • Act as store lead and keyholder
  • Prepare work area to ensure corporate, state, and federal protocols, guidelines, and procedures are met

Stylist

Holiday Hair
Coal Township, PA
08.2016 - 10.2019
  • Conducted bank runs, ensuring financial accuracy and security
  • Archived sales targets to earn performance bonuses
  • Recommended products to customers based on thorough product knowledge
  • Answered phone calls and scheduled appointments efficiently
  • Reached out to inactive customers, increasing client retention
  • Assessed customer needs to deliver tailored solutions, ensuring high satisfaction rates
  • Generated multiple hairstyle options to meet diverse client performances boosting repeat business
  • Fostered a positive and collaborative work environment, enhancing team moral
  • Trained new stylists, enhancing team skills and service quality
  • Maintained cleanliness and operational efficiency, contributing to a seamless customer experience

Education

Certificate - Cosmetology

Northumberland County Career And Technology Center
Coal Township
06-2016

Skills

  • Customer Service
  • Product Merchandising
  • Relationship Management
  • Product Knowledge
  • Active Listening
  • Excellent Communication
  • Problem-Solving
  • Time Management
  • Tailored Sales
  • Communication
  • Inventory Management
  • Appointment Scheduling
  • Attention to Detail
  • Adaptability
  • Team Collaboration

Certification

  • Pennsylvania State Cosmetology License

Timeline

Stylist

Sport Clips
10.2019 - Current

Stylist

Holiday Hair
08.2016 - 10.2019

Certificate - Cosmetology

Northumberland County Career And Technology Center

Similar Profiles

CREATE PROFILE
Michelle Hoffman