Michelle Honolka

• Providing legendary customer service with a smile to employees, their families, guests, visitors, vendors, contractors, facilities, drivers, and telephone callers.
• Monitor surveillance.(CCTV)
• Emergency response to severe weather and medical emergencies
• Manage and control access to the property
• Perform frequent patrols and inspections to identify safety hazards or security breaches.
• Detailed documentation of daily activities.
• Coordinate, communicate, and work as a team with other security officers.
• Maintained accurate records of safety training sessions, incident reports, and regulatory compliance documentation, ensuring easy reference when needed.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Monitored CCTV cameras and alarm systems for security breaches.

• Oversaw team of security officers and managed scheduling and performance evaluations.
• Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
• Administered First Aid or CPR when necessary while awaiting professional medical assistance during emergencies onsite.
• Demonstrated adaptability by adjusting to changing schedules and shifting responsibilities based on client needs or staffing levels.

-Dallas Museum of Art

-National Cheerleading Association

-Kay Bailey Hutchinson Convention Center

-State Fair Of Texas

-Dallas Farmers Market

-Enchant

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

• Enforced Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Removed violators and unauthorized individuals from premises to maintain safe environment.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Completed full building and grounds patrols to spot and investigate concerns.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Delivered exceptional customer service by addressing inquiries professionally and courteously.