Im a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Im looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Im organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Michelle Hooper
San Diego,CA
Summary
Overview
10
years of professional experience
Work History
RandstadSan Diego, CA
Conference Assistant
02.2023 - 02.2023
Job overview
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Facilitated communication between teams handling catering, audio visual and room setup.
- Oversaw conference rooms with 200+ attendees, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Oversaw event registration process by collecting and tracking attendee information.
Randstad/Employment Development DepartmentSan Diego, CA
Claims Administrator
02.2022 - 01.2023
Job overview
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Examined photographs and surveillance and any other documents relating to claims.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Documented all findings in concise reports.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Interceded between employees during arguments and diffuse tense situations.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Performed routine analysis and calculations to process data for internal reports.
- Answered multi-line phone system ,managing 20+ customer calls daily, routing calls, delivering messages to staff and greeting visitors.
Engedi LLC San Diego, CA
Customer Service Representative
10.2016 - 06.2018
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
CCS IncLas Vegas, NV
Customer Support Representative
03.2013 - 05.2016
Job overview
- Received inbound calls regarding catalog credit membership, answered questions regarding products,assisted with placing orders, processed payments for membership fees.
- Researched and identified solutions to technical problems.
Education
San Diego City CollegeSan Diego, CA
Associate of Science from Behavioral Science
06.2024
University Overview
Foothills Adult SchoolSantee, CA
GED
05.2008
University Overview
Skills
- Customer Service, Phone Etiquette, Technical Support, Typing, Cash handling
- Cashiering, Front Desk, Food Service, Microsoft Office, Microsoft Word, Microsoft Outlook
- Claim Validity Determination
- Data Communications
- Claims Auditing
- Customer Communication
- Digital Filing
- Technical Support
- Data Management
- Critical Thinking
- Customer Relations
- Identifying Risks
- Accounting Support
Timeline
Conference Assistant
Randstad
02.2023 - 02.2023
Claims Administrator
Randstad/Employment Development Department
02.2022 - 01.2023
Customer Service Representative
Engedi LLC
10.2016 - 06.2018
Customer Support Representative
CCS Inc
03.2013 - 05.2016
San Diego City College
Associate of Science from Behavioral Science
Foothills Adult School
GED
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