Michelle Hoskins
Clarksville,TN
Summary
Experienced leader with strong background in guiding teams, quality improvement, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
26
26
years of professional experience
Work History
Senior Nurse Case Manager
Soldier Recovery Unit
04.2021 - Current
- Implemented quality improvement initiatives, driving enhanced patient outcomes and satisfaction within the unit.
- Analyzed complex cases to identify barriers to recovery, developing actionable solutions for effective resolution.
- Senior rated and mentored 13 junior nurse case managers, fostering professional growth and consistent adherence to best practices.
- Liaised with external organizations to secure additional support services for service members during recovery process.
- Implemented quality improvement initiatives within the case management department resulting in improved service delivery and patient outcomes.
- Streamlined case management processes for enhanced efficiency and optimal resource allocation.
- Evaluated program effectiveness through ongoing data collection, analysis, and reporting, informing organizational decision-making processes around resource allocation priorities.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Collaborated with multidisciplinary teams to enhance holistic treatment approaches for injured soldiers.
- Advise Battalion Commander and brief Senior Leadership at MTF on medical issues to help facilitate care of Soldiers in the unit
Clinical Nurse Officer In Charge
Blanchfield Army Community Hospital
06.2017 - 04.2021
- Mentored 10 junior nursing staff, fostering professional development and adherence to best practices in clinical care.
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
- Ensured accurate documentation of all patient records, contributing to improved quality assurance measures.
- Acted as a clinical resource for colleagues seeking guidance on best practices or challenging cases, contributing to a supportive learning environment within the unit.
- Stayed current with health system initiatives and incorporated evidence-based practice and research into care routine.
- Improved patient satisfaction with empathetic communication and timely response to concerns.
- Implemented quality improvement initiatives that enhanced patient safety protocols within the unit.
- Streamlined workflow processes, improving efficiency in patient documentation and care delivery systems.
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
- Collaborated with interdisciplinary teams for optimal patient outcomes and efficient care coordination.
- Identified clinical risks and took appropriate preventative actions.
- Developed, implemented, and monitored clinical policies and standards of care to improve quality of care.
Registered Nurse, Intensive Care Unit
Blanchfield Army Community Hospital
04.2015 - 06.2017
- Administered critical care interventions in high-acuity environments to stabilize patients.
- Mentored new nursing staff, facilitating smooth integration into the ICU unit and promoting a supportive workplace culture.
- Monitored vital signs and assessed patient conditions, adjusting treatment protocols as needed.
- Educated patients and families on disease processes, treatment options, and post-discharge care.
- Led quality improvement initiatives to enhance patient safety and streamline workflow processes.
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
- Facilitated smooth patient transitions from the ICU to other units by providing detailed reports and recommendations for ongoing care.
- Collaborated with interdisciplinary teams to establish optimal care plans, resulting in improved patient satisfaction.
- Served as an effective liaison between patients, families, and healthcare professionals to ensure clear communication of relevant information.
Director of Critical Care Services
Gateway Medical Center
04.2012 - 04.2015
- Directed critical care operations to enhance patient outcomes and streamline service delivery.
- Implemented evidence-based protocols to improve quality of care and ensure compliance with regulatory standards.
- Led multidisciplinary teams to optimize patient flow and resource allocation in high-acuity settings.
- Developed and executed strategic initiatives to reduce hospital readmission rates and enhance patient satisfaction scores.
- Mentored nursing staff through training programs, fostering professional development and adherence to best practices.
- Analyzed performance metrics to identify areas for quality improvement and drive operational efficiency across critical care units.
- Collaborated with executive leadership on budget planning, resource management, and strategic program development initiatives.
- Served as liaison between administration and clinical staff, facilitating open communication channels to address concerns or suggestions from either party swiftly.
- Enhanced interdisciplinary collaboration by fostering strong relationships with other departments and medical professionals.
- Participated in hospital-wide committees, contributing valuable insights and expertise to inform strategic planning and decision-making processes.
- Championed patient safety initiatives, implementing evidence-based strategies to minimize preventable harm within the critical care setting.
- Achieved high patient satisfaction scores with consistent monitoring of care quality and addressing concerns promptly.
- Promoted a safe working environment by enforcing strict adherence to infection control measures and workplace safety regulations.
- Established a culture of continuous improvement, regularly reviewing and updating policies to align with industry standards.
- Managed financial resources responsibly, establishing budgets and tracking expenditures to ensure efficient use of funds.
- Led efforts to maintain accreditation status, conducting thorough self-assessments and implementing necessary corrective actions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Master of Science - Healthcare Administration
American Public University
Charles Town, WV04-2025
Bachelor of Science - Nursing
Austin Peay State University
Clarksville, TN05-1999
Skills
- Quality improvement
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Organizational skills
- Effective communication
- Continuous improvement
- Analytical thinking
Timeline
Senior Nurse Case Manager
Soldier Recovery Unit
04.2021 - Current
Clinical Nurse Officer In Charge
Blanchfield Army Community Hospital
06.2017 - 04.2021
Registered Nurse, Intensive Care Unit
Blanchfield Army Community Hospital
04.2015 - 06.2017
Director of Critical Care Services
Gateway Medical Center
04.2012 - 04.2015
Master of Science - Healthcare Administration
American Public University
Bachelor of Science - Nursing
Austin Peay State University