MICHELLE HUERTA
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable food service worker bringing several years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures.
Logistics professional equipped to enhance operational efficiencies and drive team success. Proven ability to streamline processes and improve productivity. Known for fostering collaboration and adaptability in fast-paced settings. Proficient in staff management and workflow optimization.
Professional supervisor with focus on logistics and operations management, prepared to lead high-performing teams in fast-paced environments. Adept at coordinating complex tasks, ensuring timely and efficient processes, and maintaining high standards of safety and quality. Strong emphasis on team collaboration, adaptability, and achieving measurable results. Skilled in problem-solving, workflow optimization, and fostering positive work culture.
Experienced with operational oversight and team management in preload settings. Utilizes effective communication and organizational skills to ensure seamless workflows. Track record of implementing strategies that enhance efficiency and team performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Knowledgeable Desired Position with solid background in overseeing preload operations and optimizing workflow processes. Successfully managed team performance and improved operational efficiency. Demonstrated leadership and problem-solving skills in dynamic environments.
Work History
Preload Supervisor
1 Year 11 Months- Sorted and loaded packages onto delivery vehicles, maintaining a 98% accuracy rate in sorting
- Operated automated sorting systems to efficiently process high-volume packages
- Package Handling, Lifting, Loading, Unloading, Sorting, Scanning
- Handled over 100 packages daily with a perfect record of accuracy and timeliness
- Supervised preload sort and loading operations to maintain efficient package flow and trailer accuracy.
- Directed package handlers through daily assignments, safety procedures, and workflow priorities.
- Monitored scan compliance, load quality, and exception handling to reduce misloads.
- Trained new employees on package sorting, loading techniques, and equipment use.
- Coordinated staffing coverage and workload adjustments to meet changing volume demands.
- Enforced safety standards, reducing workplace hazards and supporting incident prevention.
- Resolved operational issues quickly to keep conveyor, loading, and dispatch activities on schedule.
- Streamlined package handling procedures for faster processing and reduced turnaround time.
- Reduced employee turnover by cultivating a positive work environment and addressing staff concerns in a timely manner.
- Developed strong relationships with drivers to facilitate smooth handoffs of packages between shifts.
- Improved operational efficiency by implementing effective workflow processes and resource allocation strategies.
Customer Service Manager
9 Years 7 Months- Guided coworkers to meet team goals.
- Helped customers stay satisfied with products.
- Kept store clean and organized.
- Kept food fresh and ready for customers.
- Helped crew have easier, better workdays.
- Provided exceptional customer service to support customer satisfaction.
- Developed and implemented customer service strategies to improve service quality.
- Reviewed customer feedback and complaints to identify improvement areas in service processes.
- Monitored staff performance to support customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures for customer service operations.
- Greeted customers and answered questions about store products and services.
- Operated cash register efficiently and processed payments by cash, check, credit card, gift card, or automatic debit.
- Counted money in cash drawer at shift start to confirm correct amounts and sufficient change.
- Issued receipts, refunds, credits, or change due to customers.
- Stocked shelves with merchandise when needed.
- Developed and implemented kitchen policies, procedures, and quality standards.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate kitchen inventory levels.
- Maintained accurate records of food costs, labor costs, waste management, and related expenses.
- Monitored sanitation practices to keep staff aligned with health department regulations.
- Supported compliance with local, state, and federal food service laws.
- Inspected building interiors and exteriors for needed repairs or replacements.
- Received and processed incoming merchandise shipments.
- Recorded quantity, type, and value of materials or items received.
- Arranged merchandise in attractive displays to support sales.
- Maintained accurate inventory records through manual systems and computerized databases.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Assisted with store displays and window dressing as needed.
- Followed safety procedures when handling hazardous materials or dangerous goods.
- Verified all products were labeled properly before shelf stocking.
- Maintained neat, clean, and orderly warehouse conditions at all times.
Cashier Team Lead
4 Months- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Organized storage areas for efficient use of space.
- Assisted with store displays and window dressing as needed.