Michelle Huling
Columbus,GA
Summary
A highly motivated Customer Service Relations Specialist with a verifiable record of accomplishments spanning 16 years. Highly creative, recognized as a results-oriented and solution-focused individual. Industrious educator with solid history of successfully stepping into diverse classroom environments and supporting students with solid lectures, discussions and activities. Implement intervention strategies and discipline management techniques to enhance student success. Trained in attendance, assessment and grading requirements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Lead Instructor
Arise Virtual Solutions Inc
03.2020 - Current
- Instructed remote course curriculum for new employees; created daily lesson plans and administrated final tests for certification
- Accomplished above average certification rate
- Provided one on one and group setting on job training outside of traditional classroom curriculum.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Improved student performance by defining clear goals and communicating performance metrics.
Senior Subject Matter
Expert Arise Virtual Solutions Inc
03.2018 - Current
- Maintains a staff of 100-165 employees by recruiting, hiring, orienting, and training employees
- Accomplished excellent staff results through motivated coaching, counseling, and evaluating performance
- Coordinates with other department managers to input weekly schedules for all employees covering multiple shifts
- Assisted with credit approvals or denials from third party clients up to $5000.
- Investigated and resolved customer inquiries and complaints quickly
- Sought ways to improve processes and services provided.
CEO Epic R Boutique
02.2014 - 02.2023
- Used savvy business skills and fashion marketing to produce a successful retail business
- Created and developed national and overseas networks with different suppliers to order latest products.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales
- Oversaw merchandising strategies to effectively showcase 300 products with eye-catching displays
- Built boutique's reputation for effectively serving 500 customers through careful staff management, effective customer relations and smooth service delivery
Emergency Dispatcher Supervisor
Arise Virtual Solutions Inc
12.2017 - 12.2020
- Responded to emergency situations with customers and emergency personal
- Collected pertinent information from callers and accurately input data into five different systems, to make sure 100% of calls were handled appropriately and within compliance regulations
- Utilize critical thinking and reasoning skills to manage sensitive emergency situations
- Supervised team of 250 employees and provided training focused on maximizing overall performance
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals
Live Chat Support Supervisor
Virtual Lyons
09.2015 - 09.2017
- Communicate with patients and medical professionals via chat or email, answering account questions and processing necessary request
- Provide billing and account management support to doctor’s offices and different medical facilities
- Reviewed account information; identified discrepancies or account variances and took the necessary steps for resolution or referred issues to the appropriate team member or department for resolution.
Private Investigator
Professional Legal Services and Investigations
06.2013 - 12.2015
- Served and verified court ordered summons and subpoenas
- Investigated cases such as infidelity, custody cases, works comp fraud, and more
- Surveilled individuals covertly to investigate issues such as fraud and infidelity
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents
- Investigated individuals claiming disability to identify and document fraud
- Conducted surveillance for up to 8 hours at time
Education
Bachelor of Applied Science - Criminal Justice and Corrections
Troy University
Troy, AL2019
Associate of Science - Criminal Justice/ Law Enforcement Administration
Columbus Technical College
Columbus, GA2013
Certificate of Office Administration -
New Horizons Computer Learning Center
Gainesville, FL2011
Highschool Diploma - Certifcates Criminal Justice
Hardway Highschool
Columbus, GA2009
Skills
- Learning Assessments
- Program Facilitation
- Office Administration
- Customer Service
- Data Verification
- Cirriculum Development
- Instructional Strategies
- Operations leadership
- Leading team operations
- Management information systems
Certification
- Criminal Justice Certificate, Columbus Technical College, February 2012
- Executive Assistant with MCAS, New Horizons Learning Center, July 2010
- FEMA, International Accrediting For Continuing Education & Training, July 2012
Timeline
Certified Lead Instructor
Arise Virtual Solutions Inc
03.2020 - Current
Senior Subject Matter
Expert Arise Virtual Solutions Inc
03.2018 - Current
Emergency Dispatcher Supervisor
Arise Virtual Solutions Inc
12.2017 - 12.2020
Live Chat Support Supervisor
Virtual Lyons
09.2015 - 09.2017
CEO Epic R Boutique
02.2014 - 02.2023
Private Investigator
Professional Legal Services and Investigations
06.2013 - 12.2015
Bachelor of Applied Science - Criminal Justice and Corrections
Troy University
Associate of Science - Criminal Justice/ Law Enforcement Administration
Columbus Technical College
Certificate of Office Administration -
New Horizons Computer Learning Center
Highschool Diploma - Certifcates Criminal Justice
Hardway Highschool