Michelle Hylton
Bartender/Server
Virginia Beach,Virginia
Summary
Versatile, hard working, employee with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and assistance to guests.
Overview
10
10
years of professional experience
Work History
Bartender/server
Olive Garden - Darden Restaurants
Va Beach, VA
11.2021 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server/Bartender/Served Trainer
Dave & Buster's
Va Beach, VA
03.2016 - 07.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Certified Dental Assistant - Dental Assisting
05.2011
Advanced Diploma - Basic
06.1996
Skills
- Order Accuracy and Delivery
- Conflict and Complaint Resolution
- Team Player
- Customer Service and Rapport
- Warm and Friendly
- Natural Leadership
- Active Listening
- Hospitality Service Expertise
- Billing and Payment Processing
- Communications Protocols
- Point-of-Sale (POS) Software
- Judgment and Decision-Making
Accomplishments
- Graduated Dental Assistant
- Passed Danb radiology exam 2011/ Delaware and was certified.
- Achieved "Fun to the core" Award for being upbeat energetic and lively.
- Achieved "You Got It" Award helping others when they needed it, helping other outside my job description
- Was in National Beta Club
Timeline
Bartender/server - Olive Garden - Darden Restaurants
11.2021 - Current
Server/Bartender/Served Trainer - Dave & Buster's
03.2016 - 07.2021
Harris School of Business - Certified Dental Assistant , Dental Assisting
Graham High School - Advanced Diploma , Basic