Katja Mandl
Shippensburg,PA
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
7
7
years of professional experience
Work History
Bartender/Server
Red Robin
Chambersburg, PA
08.2021 - 10.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked identification for minimum age for sale of alcoholic beverages.
Catering Supervisor
Chartwells Dining Services
Shippensburg, PA
01.2019 - 07.2021
- Decreased necessary training time by updating and overhauling training program.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
Catering Supervisor
Aramark
Shippensburg, PA
07.2020 - 06.2021
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
Server
CJs Bar And Grill
Shippensburg, PA
06.2018 - 05.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Shippensburg Select Diner
Shippensburg, PA
12.2016 - 06.2018
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
GED -
Lebanon IU-13
Lebanon, PA01.2013
Skills
- High-Energy and Stamina
- Customer Service and Rapport
- Order Accuracy and Delivery
- Menu Memorization and Presentation
- Social Perceptiveness
- Guest Satisfaction
- Patron Rapport
- Anticipating Guest Needs
- Table Setting Arrangements
Languages
Spanish
Native or Bilingual
German
Native or Bilingual
Timeline
Bartender/Server
Red Robin
08.2021 - 10.2022
Catering Supervisor
Aramark
07.2020 - 06.2021
Catering Supervisor
Chartwells Dining Services
01.2019 - 07.2021
Server
CJs Bar And Grill
06.2018 - 05.2019
Server
Shippensburg Select Diner
12.2016 - 06.2018
GED -
Lebanon IU-13