Michelle Ilizaliturri
La Mirada,CA
Summary
Enthusiastic Senior Customer Service Representative with more than 17 years of customer service and order management experience. Adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies
Overview
17
17
years of professional experience
Work History
Senior Customer Service Representative
Stauber
03.2006 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Processed, scheduled and executed customer orders for new and established customers.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Escalated issues to proper supervisors when standard processes were not effective.
Caregiver
OC All Stars
10.2018 - Current
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Developed age-appropriate activities and crafts to engage children.
- Provided emotional support and guidance to children during difficult times.
- Introduced children to educational games and activities to boost learning.
- Read stories, sang songs and facilitated creative play.
Education
No Degree - General Studies
Fullerton College
Fullerton, CASkills
- Order Management
- Customer Support
- Shipment Routing
- Answering Client Questions
- Answering Phones
- Data Collection
- Training and Development
- Behavior Management
- Keeping Children Safe
- Arts and Crafts
- Disciplinary Enforcement
- Child Monitoring
- Promoting Good Behavior
- Behavioral Corrections
Timeline
Caregiver
OC All Stars
10.2018 - Current
Senior Customer Service Representative
Stauber
03.2006 - Current
No Degree - General Studies
Fullerton College
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