Michelle Jansen
Wichita,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Driver
Uber
06.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Shift Supervisor
CVS Pharmacy
11.2007 - 10.2012
- Resolved customer complaints and reported issues to senior management
- Collaborated with team members to improve performance and implement training updates
- Assisted upper management with daily operations to meet standards of service and quality
- Completed opening and closing duties to facilitate business operations
- Reinforced rules to promote superior employee performance
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Adjuster
Time customer service
01.1999 - 03.2007
- Completed required investigations on referred files within established timeframes
- Collected and organized information for entry, prioritizing entries to increase efficiency
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Transferred data from hard copies to digital databases, organizing information in new formats
- Identified and corrected data entry errors to prevent duplication across systems
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines
- Followed data program techniques and procedures to maintain data entry requirements
- Reviewed, corrected or deleted data, verifying customer and account information
- Proofread and edited documents to correct errors
- Verified outdated data and implemented necessary changes to records
- Supported data entry across departments as requested, switching promptly to new projects.
Delivery Driver
Key West Citizen
11.2017 - 04.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Education
High School Diploma -
Miami Southridge Senior High School
Miami, FL05.1993
Skills
- Staff Supervision
- Performance Monitoring
- Documentation and Reporting
- Problem-Solving
- Safety Procedures
- Coordinating Daily Operations
- Regulatory Compliance
- Continuous Improvement
- Shift Scheduling
- Inventory Assessment
- Cash Handling Ability
- Safety Awareness
- Hiring and Training
Timeline
Driver
Uber
06.2021 - Current
Delivery Driver
Key West Citizen
11.2017 - 04.2019
Shift Supervisor
CVS Pharmacy
11.2007 - 10.2012
Adjuster
Time customer service
01.1999 - 03.2007
High School Diploma -
Miami Southridge Senior High School
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