Michelle Jenkins
Panama City,FL
Summary
Hardworking leader focused on driving results in a quick and consistent manner. Effective knowledge in problem solving along with excellent communication skills. Dedicated to being a skilled team player and promoting future career growth for employees.
Overview
10
10
years of professional experience
Work History
Executive Team Leader Specialty Sales
Target
06.2022 - 03.2024
- Led and created training plans to formulate cross-functional teams to ensure efficient tasking store wide.
- Mentored employees through regular coaching to help improve skills and enable team members to become peak performers on job.
- Fostered positive work environment by promoting collaboration, open communication, and providing impactful feedback to team members creating an atmosphere of value.
- Assisted in employee performance reviews assessing potential development into future team leads.
- Constructed training development plans that nurtured two team members to become promoted team leads.
- Interviewed, recruited, hired and trained new onboarding candidates.
- Conducted regular weekly meetings with team leads to discuss concerns, upcoming changes and updates on overall team performance.
- Created clear and competitive goals for team leads and validated their completion on daily basis to ensure green metrics for entire store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted in leading overall freight distribution and tasking to meet truck unload by 6-8 hour window depending on size.
- Oversaw daily operations, ensuring adherence to company policies and overall standards of accountability.
- Achieved company growth by implementing strategic business plans and goals to increase OMNI sales programs.
- Identified trends and assessed opportunities to improve processes and execution in regards to sales and team performance.
ASSISTANT GENERAL MANAGER
Old Navy
08.2017 - 06.2022
- Analyzed business to make strategic product decisions to drive sales comp for overall store.
- Led business analysis walkthrough on District, Region and Territory visits.
- Mapped monthly store layouts and planned locations for new product arrival on each shipment.
- Assisted in leading visual workshops for Charleston District on mapping and planning monthly store layouts.
- Executed replenishment, signage, and markdowns and audited for accuracy.
- Implemented new company procedures for shipment, markdowns, and omni distribution.
- Followed up with department managers/leads to monitor job performance and coach as necessary.
- Mentored nine entry-level brand associates who have achieved leadership positions and trained four external leadership hires on company standards and business analysis.
- Prepared weekly tasking team schedules and cross-trained staff to meet business demands.
- Created a consistent customer shopping experience by maintaining visual standards and driving loyalties.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
KIDS AND BABY DEPARTMENT MANAGER
Old Navy
01.2016 - 08.2017
- Managed business for kids and baby department through knowledge of top selling products and mapping.
- Executed replenishment, signage, and markdowns then audited for accuracy.
- Monitored department leads and delegated work projects.
- Trained employees on product knowledge to create engaging experience for customers.
MERCHANDISE SPECIALIST
Old Navy
04.2014 - 01.2016
- Oversaw unpacking and placing of product from truck deliveries.
- Managed team to complete truck within four hour window to meet UPH goals.
- Utilized and relayed information received from Department Managers to place product in correct locations.
- Performed observations and coached employees on how to improve their productivity to meet and exceed goals.
Education
VETERINARIAN TECHNICIAN CERTIFICATE -
Penn Foster
Scranton, PA10.2015
CAREER DIPLOMA - VETERINARY MEDICINE -
Penn Foster
Scranton, PA05.2014
BIOLOGY -
University of South Carolina
Columbia, SC05.2010
Skills
- Strategic planning
- Time management/Multitasking
- Problem-solving skills
- Flexibility
- Employee training and development
- Team building and leadership
- Staff management
- Inventory management
- Customer Service
- Computer Skills
Timeline
Executive Team Leader Specialty Sales
Target
06.2022 - 03.2024
ASSISTANT GENERAL MANAGER
Old Navy
08.2017 - 06.2022
KIDS AND BABY DEPARTMENT MANAGER
Old Navy
01.2016 - 08.2017
MERCHANDISE SPECIALIST
Old Navy
04.2014 - 01.2016
VETERINARIAN TECHNICIAN CERTIFICATE -
Penn Foster
CAREER DIPLOMA - VETERINARY MEDICINE -
Penn Foster
BIOLOGY -
University of South Carolina