Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MICHELLE JENSEN

Summary

Business Operations Executive offering 30-year history of sales production, leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Sr Director, Sales

CONNECT, Powered By American Family
10.2019 - 10.2023
  • Lead 240 Front line staff in high paced Sales environment
  • Increased closing ratio from 13.5% to 25% in 3 years through changes in training and daily huddles
  • Managed $2 million + compensation plan for associates making changes based on seasonal and business variability
  • Fostered work culture of collaboration and inclusion to increase morale and decrease turnover.
  • Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Lead high impact projects from start to completion
  • Oversaw training needs of staff to ensure compliance and insurance understanding

Sr Director, Insurance Operations

Ameriprise Auto And Home Insurance
03.1993 - 10.2019
  • Worked from front line Sales agent to Team Lead, Manager up to Director and Senior Director
  • Lead Sales, Customer Service, Training and Help line staff
  • Lead up to 525+ front line agents
  • Increased Sales productivity
  • Gained efficiency in Call Center operations (Combined Sales and CS help line into one call center)
  • Lead Customer experience area and handled complaint resolution
  • Improved customer experiences to increase renewal rates, reduced churn and enhanced support services.
  • Helped facilitate and resolve HR issues with staff


Education

Bachelor of Arts - Communications And Marketing

University of Wisconsin - Green Bay
Green Bay, WI
05.1992

Skills

  • Sales Training and Leadership
  • Problem solving
  • Sales Strategy Development
  • Revenue Forecasting
  • New Hire Onboarding
  • Operations Management
  • Sales Targeting
  • Account Management
  • Strategic Planning

Certification

CIC (Certified Insurance Counselor)

AINS (Associate in Insurance)

Licensed in WI Property/Casualty

Licensed in WI Life and Health Insurance

Timeline

Sr Director, Sales

CONNECT, Powered By American Family
10.2019 - 10.2023

Sr Director, Insurance Operations

Ameriprise Auto And Home Insurance
03.1993 - 10.2019

Bachelor of Arts - Communications And Marketing

University of Wisconsin - Green Bay

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MICHELLE JENSEN