MICHELLE LABOARD
Eden Prairie ,Minnesota
Summary
Proven Assistant Manager with a track record of driving business growth and improving operational efficiency at Gap. Leveraged strong problem-solving and excellent communication skills to increase sales and enhance customer satisfaction. Skilled in data entry and fostering team development, consistently achieving and surpassing performance targets.
Overview
30
30
years of professional experience
Work History
Assistant Manager
Gap
11.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Manager
Eddie Bauer
Eden Prairie, MN
10.2017 - 11.2018
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Approved regular payroll submissions for employees.
- Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
Stock Supervisor
Express
Mall of America
08.1994 - 10.2017
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines within the warehouse.
- Conducted regular performance reviews for staff members, offering constructive feedback and setting goals for improvement where necessary.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Collaborated with sales team to maintain appropriate stock levels based on customer demand and seasonal trends.
- Provided exceptional customer service, responding promptly to inquiries regarding product availability or order status.
Education
High School Diploma -
Baptist Hill High School
1994
Skills
- Team motivation
- Problem Resolution
- Time Management
- Organizational Skills
- Computer Skills
- Retail Operations
Timeline
Assistant Manager
Gap
11.2018 - Current
Assistant Manager
Eddie Bauer
10.2017 - 11.2018
Stock Supervisor
Express
08.1994 - 10.2017
High School Diploma -
Baptist Hill High School