Michelle Johnson
Baltimore,MD
Summary
Dependable manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Quick learner work well with others Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
22
22
years of professional experience
Work History
Inspector Supervisor
kokoko
Richmond Kentucky
06.2002 - 11.2004
- Worked directly with [departments, clients, management] to achieve [result].
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Upheld codes and regulations governing materials, processes, and procedures.
Manager Ba
McDonalds
Baltimor/PACA
11.2008 - 09.2014
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Dollar General
1620 Pennsylvania Avenue
10.2014 - 11.2024
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Northern High School
Baltimore, MD03.1987
High School Diploma -
Northern High School
Baltimore, MD01.2033
Skills
Hard worker responsible team leader manager certificate dependable work well with others
- Efficient multi-tasker
- Courteous and helpful
- Customer service
- Decision-making
- Team leadership
- Time management
Timeline
Manager
Dollar General
10.2014 - 11.2024
Manager Ba
McDonalds
11.2008 - 09.2014
Inspector Supervisor
kokoko
06.2002 - 11.2004
High School Diploma -
Northern High School
High School Diploma -
Northern High School
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