Michelle Johnson
Farmington,NM
Summary
Vigilant Security Officer/Dispatcher/Safety officer known for high productivity and efficient completion of tasks. Possess specialized skills in emergency response coordination, communication systems management, and protocol enforcement. Excel in critical thinking, problem-solving, and decision-making to ensure safety and security objectives are achieved.
Reliable Security Dispatcher with background in coordinating emergency services and monitoring security systems. Strengths include effective communication, problem-solving skills, and ability to work under pressure. Previous roles (Security Officer) added value through improved response times and enhanced safety procedures.
Resourceful professional in emergency communications, recognized for high productivity and efficient task completion. Skilled in crisis management, rapid response coordination, and clear communication. Excel at prioritizing caller needs, multitasking under pressure, and utilizing empathy and decision-making to navigate challenging situations effectively.
Overview
10
10
years of professional experience
Work History
Safety and Security Officer
San Juan Regional Medical Center- Farmington, NM
05.2025 - Current
- Monitored facility for safety compliance and emergency protocols.
- Conducted regular inspections to identify potential security risks.
- Responded promptly to incidents, ensuring safety of patients and staff.
- Trained new staff on safety procedures and emergency response techniques.
- Maintained detailed logs of security incidents and daily activities.
- Collaborated with healthcare teams to ensure a secure environment for patients.
- Performed regular inspections of fire extinguishers, smoke detectors, alarm systems, and other safety-related equipment.
- Conducted security patrols of the premises to identify and address potential safety risks.
- Organized drills for emergency situations such as fires
- Maintained high levels of alertness throughout shifts.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Monitored surveillance equipment, identified suspicious activity, and reported incidents to law enforcement.
Security Dispatcher
Tsehootsooi Medical Center
Fort Defiance, AZ
05.2015 - 05.2025
- Assigned security personnel to various posts, ensuring adequate coverage of the premises.
- Monitored CCTV surveillance systems and responded to alarms.
- Investigated suspicious activities and reported incidents to appropriate authorities.
- Assisted with access control by verifying visitors' identification and granting access as necessary.
- Communicated regularly with security personnel to ensure safety protocols were followed.
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
- Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
- Conducted regular inspections of assigned areas for potential hazards or unauthorized persons.
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
- Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
- Performed data entry tasks related to incident reports, and other administrative duties.
- Participated in ongoing professional development opportunities related to security safety topics.
- Responded immediately to incidents, illegal activities or emergency situations.
- Monitored and authorized entrance and departure of employees and visitors to guard against theft and maintain security of premises.
- Answered telephone calls to take messages, respond to questions and provide information during non-business hours.
- Used radio, phone or computer to direct crews and other field units to appropriate sites.
Education
Some College (No Degree) - Nursing/Cosmetology
University of New Mexico
Gallup, NMSkills
- Security Protocols
- Security operations
- Geographical knowledge
- Security patrol
- Incident Reports
- Daily reports
- Alarm monitoring
- Security Systems
- Access Control
- Incident Reporting
- Stress Tolerance
- CPR and First Aid
- Providing Clear Directions
- Decision-Making
- Cross-Departmental Teamwork
- Documentation And Reporting
- Good Judgment
- Active Listening
- Radio Frequencies Monitoring
- Critical Thinking
- Prioritizing Situations
- Data Entry
- Basic Life Support BLS
- Call Routing
- Law Enforcement Collaboration
- Adaptability and Flexibility
- Dispatch Coordination
- Multitasking
- Telephone Etiquette
- Written Communication
- Safety compliance
Timeline
Safety and Security Officer
San Juan Regional Medical Center- Farmington, NM
05.2025 - Current
Security Dispatcher
Tsehootsooi Medical Center
05.2015 - 05.2025
Some College (No Degree) - Nursing/Cosmetology
University of New Mexico