Michelle Johnson

• Crafted custom cocktails and beverages based on client preferences and event themes.
• Managed bar setup, ensuring optimal organization of tools and ingredients for efficient service.
• Trained junior bartenders on cocktail preparation and customer service best practices.
• Oversaw inventory management, tracking supplies to minimize waste and ensure product availability.
• Ensured compliance with health and safety regulations during food and beverage service operations.
• Provided exceptional customer service, fostering positive relationships through attentive communication and engagement.

• Trained and mentored new bartenders on drink preparation and customer service standards.
• Developed cocktail menu items, enhancing guest experience and driving sales growth.
• Managed inventory levels, placing orders to maintain stock of essential supplies.
• Supervised bar operations, ensuring compliance with health and safety regulations.
• Resolved customer complaints professionally, fostering a positive atmosphere in the bar area.
• Conducted team meetings to communicate updates and reinforce service expectations.
• Analyzed customer feedback to identify areas for improvement in service delivery.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.

• Maintained cleanliness and organization of bar area, adhering to health regulations.
• Enhanced customer experience by providing personalized service and drink recommendations.
• Collaborated with kitchen staff to coordinate food and beverage pairings for events.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

The study of critical thinking provided better decision making, improved problem solving, and the ability to spot misinformation. Trains minds to analyze situations, evaluate scenarios, and calculate facts clearly to think for oneself.