Michelle Johnson
Rogersville,TN
Summary
Experienced Case Manager with over 10 years in juvenile justice. Specializes in crisis intervention and client assessment, developing tailored care plans that address diverse needs and enhance collaboration with community resources. Proven track record in effectively navigating resources to support client goals.
Overview
19
19
years of professional experience
Work History
Case Manager II Juvenile Justice Reform
Frontier Mental Health
Johnson City, Tennessee
12.2023 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assisted team members with various tasks to enhance productivity. with regular case reviews and worked with multidisciplinary teams.
- Conducted intake interviews to gather relevant background information from clients.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Supported client assessments and built individualized care plans.
- Helped with regular case reviews and worked with multidisciplinary teams.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Compiled reports on cases and submitted them to supervisors.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Compiled reports on cases and submitted them to supervisors as required.
- Consulted with staff on resolution of complex service issues.
- Oversaw a diverse caseload, ensuring timely and accurate documentation. caseloads effectively, ensuring timely documentation and reporting.
- Educated clients and their families about their rights and available community resources.
- Developed and maintained relationships with community resources and service providers.
- Collaborated with other service providers to ensure continuity of care for clients.
- Negotiated with insurance companies and other payers to secure coverage for client services.
- Provided referrals to appropriate medical, mental health, and social services.
- Attended court hearings as a representative of the organization when needed.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Managed client documentation and maintained compliance with regulatory standards.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Counseled clients on available resources within the community that could help meet their needs.
- Maintained accurate case records and documentation according to agency guidelines.
Group Leader
Frontier Mental Healtlh
Johnson City, TN
12.2023 - Current
- Facilitated drug and alcohol group sessions for juveniles, promoting recovery and rehabilitation..
- Tracked juvenile attendance and engagement in group sessions to support court compliance and referrals.
Court Case Manager
Hamblen County Juvenile Court
Morristown, TN
12.2021 - 03.2023
- Delivered comprehensive case management services, encompassing intake, assessment, crisis intervention, advocacy, referral, and monitoring for families.
- Coordinated case planning with families, attorneys, and social services to align goals and resources effectively.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Managed case files and documentation to ensure accurate and timely processing of juvenile court proceedings.
- Monitored compliance with court-ordered programs and services.
- Attended and testified in court hearings.
- Developed court reports
- Supported management of juvenile holding cells by ensuring safety and compliance with protocols.
- Sat in on local school truancy board meetings.
Direct Care Provider
Health Conect America
Morristown, Tennessee
10.2018 - 04.2023
- Developed and implemented individualized service plans to address specific client needs and goals.
- Assisted clients with daily living activities and personal care routines.
- Provided compassionate support to individuals with developmental disabilities.
- Coordinated doctor appointments, exercise, recreation, and family visits to ensure holistic client support.
- Collaborated closely with interdisciplinary teams on treatment planning initiatives.
- Coordinated care with external providers including schools, mental health services, legal advisors, and primary care physicians.
- Advocated at court for client and family to secure necessary legal support and resources.
- Adhered to strict confidentiality guidelines regarding client information.
- Developed Court Reports.
ABA Tutor
Behavioral and Advising And Consulting
Morristown, TN
08.2016 - 09.2018
- Implemented behavior intervention strategies to promote positive learning environments.
- Implemented behavior management strategies for each student based on their individual goals or objectives.
- Developed individualized education plans for students with behavioral challenges.
- Conducted regular assessments to monitor student performance and adapt techniques.
- Observed student performance during ABA sessions and provided feedback on their progress.
- Maintained detailed documentation of student behaviors and progress reports.
- Trained and mentored new staff on best practices in applied behavior analysis.
- Participated in team meetings to discuss strategies and improve service delivery.
- Engaged in ongoing professional development activities related to ABA principles and best practices.
Direct Care Professional
Health Connect America
Morristown, Tennessee
10.2012 - 02.2017
- Developed and implemented individual service plans to address specific client needs and goals.
- Assisted clients with daily living activities and personal care routines.
- Provided compassionate support to individuals with developmental disabilities.
- Coordinated doctor appointments, exercise sessions, recreational activities, and family visits to enhance holistic client support.
- Collaborated with interdisciplinary teams on treatment planning initiatives to align care strategies with client needs.
- Coordinated care with external providers including schools, mental health services, legal advisors and primary care physicians.
- Advocated in court for client and family to secure essential legal support and resources, ensuring access to necessary services.
Case Manager
Department Of Children Services
Kingsport, Tennessee
09.2007 - 11.2008
- Facilitated Child and Family Team Meetings to coordinate support services.
- Developed comprehensive Safety Plans to address family needs and ensure child welfare.
- Provided tailored resources and referrals to families to enhance their support network.
- Evaluated family safety conditions during home visits.
- Made home visits to monitor family safety.
- Attended and testified in court.
- Communicated with legal staff, court and DCS staff supervisor.
- Entered case information accurately into client management software.
Education
Bachelor of Arts - Education
Tusculum University
Greeneville, TN05-2009
Skills
- Case management
- Client assessment
- Crisis management
- Service planning
- Regulatory compliance
- Multidisciplinary collaboration
- Communicating with court and legal staff and law enforcement
- Community resource navigation
Timeline
Case Manager II Juvenile Justice Reform
Frontier Mental Health
12.2023 - Current
Group Leader
Frontier Mental Healtlh
12.2023 - Current
Court Case Manager
Hamblen County Juvenile Court
12.2021 - 03.2023
Direct Care Provider
Health Conect America
10.2018 - 04.2023
ABA Tutor
Behavioral and Advising And Consulting
08.2016 - 09.2018
Direct Care Professional
Health Connect America
10.2012 - 02.2017
Case Manager
Department Of Children Services
09.2007 - 11.2008
Bachelor of Arts - Education
Tusculum University