Keisha Waller
Program Manager
Pineville,La.
Summary
Client-focused Social Services Manager with background in managing social work programs and highly educated in laws relating to welfare and crisis intervention. Determined employee with 11 years of experience leading highly effective and talented teams. Maintains composure, diplomacy and efficiency in all situations.
Overview
20
20
years of professional experience
Work History
Juvenile Justice Case Manager
Eckerd Connects
Alexandria, LA
11.2020 - Current
- Identified care needs of individual youth and coordinated responses based on the individual service plan.
- Increased referral rates by providing excellent service and building meaningful relationships with youth and caregivers.
- Participated in professional growth programs to support juvenile justice improvement efforts.
- Developed and implemented transition services plan to facilitate movement from school to activities.
- Evaluated treatment plans against individual goals and juvenile justice standards.
- Educated youth and loved ones about different counseling options and outside care approaches to reduce youth entering detention center.
- Developed positive relationships with parents to foster communication and encourage involvement for youth growth.
Permanent Supportive Housing Program Manager
Volunteers Of America Central Louisiana
Alexandria, LA
01.2020 - 11.2020
- Researched industry best practices in support of training development and program content.
- Participated in vendor selection and management process for program initiatives.
- Built teams to address project goals and objectives for multiple projects.
- Participated in pilot tests and revised programs based on feedback and results.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Maintain records
Nurturing Parenting Program
Volunteers of America- Central Louisiana
Alexandria, La.
02.2012 - 01.2020
- Facilitate parenting classes and in-home services
- Conduct home visits with families, building their family skills
- Provide visit-coaching services to the families we serve
- Maintain accurate records I also help families apply for Medicaid
- Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.
- Devised tools and benchmarks to improve parent performance and monitor success of parenting class.
Family Support Specialist- Program Manager
Volunteers Of America Central Louisiana
Alexandria, LA
07.2011 - 02.2012
- Whatever It Takes Program Children Mental Health Services
- Case Management, assisting families with transportation to mental health appointments
- School visits to observe children in school setting
- Help families with daily needs.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Paraprofessional
TIOGA JR. HIGH SCHOOL
Tioga, La.
11.2008 - 07.2011
- Special Education
- Assisting the teacher with student Needs
- Assist in coordination of the day to day operations in the Content Mastery Center Facilitate and oversee study groups
- Greet students who enter the Content Mastery Center
- Maintain records.
Mental health technician
LONGLEAF HOSPITAL, FORMALY CROSSROADS REGIONAL HOSPITAL
Alexandria, La.
02.2002 - 03.2008
- Observe groups and oversee therapeutic sessions
- Maintain records and interact with patients During my pregnancy I worked in the Medical Records department, my duties consist of faxing records when requested, filing records, in addition to taking calls.
Direct care
Pinecrest Development Center
Pineville, La.
05.2000 - 01.2001
- Direct care
- Interacted with patients, feed, bathed and helped with their daily needs.
Education
B.A. - Criminal Justice
Northwestern State University
Skills
Microsoft OfficeExcel
Documentation proficiency
Patient Management
Staff education and training
Case management
Treatment planning
Interdisciplinary collaboration
Written and verbal communication
Proficient in Microsoft
Needs assessment
Timeline
Juvenile Justice Case Manager
Eckerd Connects
11.2020 - Current
Permanent Supportive Housing Program Manager
Volunteers Of America Central Louisiana
01.2020 - 11.2020
Nurturing Parenting Program
Volunteers of America- Central Louisiana
02.2012 - 01.2020
Family Support Specialist- Program Manager
Volunteers Of America Central Louisiana
07.2011 - 02.2012
Paraprofessional
TIOGA JR. HIGH SCHOOL
11.2008 - 07.2011
Mental health technician
LONGLEAF HOSPITAL, FORMALY CROSSROADS REGIONAL HOSPITAL
02.2002 - 03.2008
Direct care
Pinecrest Development Center
05.2000 - 01.2001
B.A. - Criminal Justice
Northwestern State University