MICHELLE JONES
Almo,Idaho
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Maintnenance Lead
City Of Rocks National Reserve
09.2018 - Current
- Park up keep
- Some trail up keep
- Organizing
- Maintained positive relationships with all customers
- Oversaw inventory, equipment maintenance and bay cleaning
- Followed standards and procedures to maintain safe work environment
- Checked inventory levels concerning cleaning products and placed orders when stock was running low
- Followed instructions, both orally and written from Maintenance foreman regarding daily job tasks and duties
- Communicated operational issues and changes to supervisor on regular basis
- Repaired and tested fire extinguishers
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Designed strategic plan for component development practices to support future projects.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Repaired wiring, plumbing, equipment, and machinery.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Adhered to safety protocols by enforcing proper equipment usage.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Repaired and replaced worn and damaged components.
- Oversaw volunteers and seasonal workers on assigned projects and inspected work for quality control, proper use of equipment and participant safety.
- Operated and maintained vehicles, tools and equipment to perform enforcement, patrol, construction and maintenance duties.
- Attended meetings and training sessions and reviewed publications to become and remain current on principles, practices and new developments.
- Communicated through multi-frequency radio and obtained and transmitted information in field to dispatch other staff and agencies.
- Performed search and rescue to find distressed, lost, sick or injured people and coordinated with local emergency response authorities.
- Assessed and secured accident scenes, provided traffic and crowd control and provided first responder emergency medical attention for safety of visitors.
- Prevented public from entering hazardous areas to maximize safety and security.
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Installed new locks, door handles, and door closers.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Developed and implemented strategies to improve maintenance processes.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Executed tasks within time and budget constraints.
- Reported issues to property manager so effective resolutions could be put into place.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Safely and effectively handled wide range of cleaning products and solutions.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Seasonal Maintenance Ranger
City Of Rocks National Reserve
04.2015 - 09.2018
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Safely and effectively handled wide range of cleaning products and solutions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Education
No Degree - Emergency Medical Technician
2016
CNA - CNA
2011
Skills
- Basic computer skills
- Project management
- Facility maintenance and up keep
- Some heavy equipment operating
- Fencing
- Training of seasonal staff / volunteer
- Workplace Safety
- Troubleshoot Service Issues
- Hazardous Chemicals
- Invoice Verification
- Balance Accounts
- Cargo and Freight
- Workload Delegation
- Facility Renovation
- Standard Operating Procedures Proficient
- Preventive Maintenance
- Landscaping
- Machinery Operation
- Maintaining Clean Work Areas
- Maintenance Recordkeeping
- Improve Employee Performance
Accomplishments
I have trained and supervised a crew during a pandemic with many restrictions in place. We delivered sanitary conditions for the safety and well being of not just Park visitors but staff. I was faced with many obstacle when it came to product for sanitation due to may shortages world wide. I managed to complete inventory ordering that met with CDC guidelines to keep recreational facilities open to the public. the pandemic was a very difficult time in my professional opinion and had pushed me to get creative and think outside the box. I managed to take a very stressful not so great situation and not just keep visitors happy but employees and staff alike. I did get recognitions for all my hard work that year.
I have helped in construction and building of many additions to the State Park side.
*Fish Pound
*Archery Course
*Willow Glamping Yurt
* Wiilow Glamping Yurt Shower house
I have also had the opportunity to work closely and directly under 2 Maintenance Foreman's for the Park and Reserve for 8 years. I have learned many skills by asking questions and my will to make myself as useful to not just the Maintenance Foreman but to the Park and Reserve as a whole to help in the vision of the Park going forward.
I
Certification
ATV Certified
Chainsaw Certified
First Aid Certified
FMSS Certification
Interpretation Certification
Leave No Trace certification
Leadership certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Maintnenance Lead - City Of Rocks National Reserve
09.2018 - Current
Seasonal Maintenance Ranger - City Of Rocks National Reserve
04.2015 - 09.2018
College of Southern Idaho - No Degree, Emergency Medical Technician
College of Southern Idaho - CNA, CNA