James Hayes
Pulaski,TN
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchTeam Building / Company RetreatsSummary
Dynamic sales professional with a proven track record at Dollar General, excelling in customer service and teamwork. Recognized for enhancing sales through innovative merchandising and resolving customer issues effectively. Skilled in machine operation and troubleshooting, consistently achieving production goals while fostering a positive work environment.
Reliable logistics professional prepared for this role with extensive experience in material handling and warehouse operations. Known for strong focus on team collaboration and consistently achieving results. Recognized for adaptability and proficiency in operating tow motors and maintaining safety standards.
Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Sales Key Holder
Dollar General
Pulaski, TN
10.2025 - Current
- Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
- Implemented creative visual merchandising displays that attracted customers'' attention and promoted sales growth.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
Packaging Machine Operator
Frito-Lay
Pulaski, TN
12.2019 - 09.2025
- Enhanced production speed with a focus on optimizing machine settings and processes.
- Consistently met or exceeded daily production goals while maintaining high-quality output and minimal waste generation.
- Complied with all relevant regulations regarding food safety, sanitation, and workplace cleanliness when handling consumable products.
- Effectively managed time and resources to maximize productivity during peak periods or unexpected staffing shortages.
- Verified correct items, lot numbers and product shipments to meet customer expectations and standards of quality.
- Troubleshot machine alarms and jams, repairing machines and thoroughly documenting results.
Lead Sales Key Holder
Dollar General
Pulaski, TN
10.2016 - 04.2020
- Spearheaded weekly team meetings focused on reviewing performance metrics, setting goals and addressing any concerns or areas for improvement.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Education
High School Diploma -
05-2017
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Machine operation
- Computer skills
- Dependable and responsible
- Retail sales
- Troubleshooting skills
- Basic computer skills
- Basic mathematics
Certification
- General Office Assistant
- Office Software Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Sales Key Holder - Dollar General
10.2025 - Current
Packaging Machine Operator - Frito-Lay
12.2019 - 09.2025
Lead Sales Key Holder - Dollar General
10.2016 - 04.2020
Richland High Achool - High School Diploma,