Michelle Jordan

• Create and implement budgets
• Answer incoming calls and make calls/inquiries
• Customer service
• Pay bills, handle cash transactions
• File paperwork/documents
• Managed daily household operations, ensuring a clean and organized environment.
• Developed meal plans and prepared nutritious family meals based on dietary preferences.
• Oversaw budgeting for household expenses, maintaining financial stability and efficiency.
• Coordinated scheduling of family activities, optimizing time management for all members.
• Implemented organizational systems for household chores, improving workflow and productivity.
• Assisted with homework support and educational activities, fostering learning environments at home.
• Researched and sourced quality household products, ensuring safety and effectiveness for family use.

• Streamlined office operations by implementing efficient scheduling and resource allocation processes.
• Managed vendor relationships and negotiated contracts to optimize service delivery and cost efficiency.
• Oversaw inventory management, ensuring timely procurement of supplies while minimizing waste.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Spearheaded community outreach initiatives, improving company's local reputation and engagement.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

911 Dispatch Aide

• Received 911, non-emergency and police/fire alarm company calls.
• Routed calls to police, fire and ambulance service to meet individual call needs.
• Questioned callers to determine nature of problems and locations to direct type of response needed, whether police, fire or both departments.
• give appropriate medical instructions for medical emergencies. (EMD trained).
• entered police and fire calls with proper coding and all necessary information.
• contact other jurisdictions when necessary.
• verify vehicle impounds and/or repossessions.

Police Dispatcher II

• View all 911 calls for a particular channel that covers a specific jurisdiction within the county.
• determine call priority, dispatch appropriate units on police calls using a headset and radio.
• Operated telephone and radio equipment to receive requests and reports from police officers.
• run requests for police officers which include (warrants, tags, vehicles, licenses, missing persons and various article classifications).
• enter 911 calls from police officers.
• knowledge of all police and fire department codes, signals and their meanings.
• type approximately 35-40wpm.
• used Vesta, Windows 98
• Certified MIles, NCIC and Maryland Sheriff.
• EMD Trained
• CPR Certified

• Contacted customers to discuss late payments and options for remitting amounts due.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Approving credit applications
• Establishing credit limits for customers
• processing delinquent accounts for collection agency action
• Initiate action via Montgomery County "bad check" program for returned checks
• Perform credit checks, both written and verbal. Generate credit and debit memorandums
• Maintain all automated information related to delinquent accounts.
• Contacted sales people via portable 2 way radio.
• Used Excel, Windows 95, Word Perfect and Procom

• Received and placed telephone calls to clients and prospective clients.
• Screened telephone calls and forwarded to appropriate departments.
• Diligently edited legal correspondence for grammar and spelling.
• processing new case files.
• request reports ( medical, police, etc.)
• process PIP applications and payments.
• prepare interrogatories.
• transcribe legal dictation.
• used Word Perfect.
• typed 60 wpm.

• Answered multi-line phone system and greeted callers enthusiastically.
• Processed all payments with weekly check runs.
• Data entry, vouchered all invoices with specific account codes.
• handled wire transfer accounts.
• reconciled account statements.
• Filed checks and invoices monthly
• Prepared manual checks for payment
• Maintained contact with suppliers and representatives to coordinate payments.
• Reconciled accounts payable to general ledger
• Posted accounts payable to general ledger
• compared supplier invoices to receiving tickets
• Calculated cost of overseas shipments
• Notified managers of any cost changes
• Notified purchasing of monthly special pricing
• Completed yearly bond withdrawal report for us customs
• prepared monthly beer & wine tax reports in state of Virginia.
• Created product codes new items
• Processed all vendor invoices promptly in accordance with company policy.
• Supervised 2 employees
• Software: Computron; Excel; Windows 95; Word Perfect 3.0 BDS Software.

• Delivered exceptional customer service in high-volume dining environment.
• Managed accurate order processing and timely food delivery.
• Collaborated with kitchen staff to ensure quality and presentation of dishes.
• Maintained cleanliness and organization of dining area during shifts.
• Assisted in training new staff on service protocols and menu knowledge.
• Handled customer inquiries and resolved issues promptly and effectively.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clean.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Prepared and mailed invoices to customers, processed payments and documented account updates.
• posting daily receivable deposits
• collected payments from customer
• approved deposit amounts for prepaid accounts
• performed credit checks, both written and verbal
• reconciled customer accounts
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
• software: Excel; Windows 95; BDS Software

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and patient appointments for 2 doctors
• Sorted and distributed office mail
• transcribed medical dictation
• daily receivable deposits
• collected payments from patients
• called in refills for prescriptions.
• Software, Wang system

• compared supplier invoices to receiving tickets
• calculated cost of overseas shipments
• notified sales managers of any cost changes
• determined when to change costs
• notified purchasing of monthly special pricing
• completed yearly bond withdrawal report for US Customs.
• created product codes for new items
• Supervised 1 employee
• Software used, Lotus 1-2-3

• Prepared vendor invoices and processed incoming payments.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Maintained good working relationships with vendors and resolved disputes.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• handled wire transfers accounts
• reconciled account statements
• filed checks and invoices monthly
• prepared manual checks
• Software: Wang Word Processing; Computron; Lotus 1-2-3

• Submitted cash and check deposits and generated cash receipts to record money received.
• daily accounts receivable deposits (average between $60,000 to 1 million dollars)
• Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
• collected payments from all customers
• approved credit limits for customers
• performed credit checks, written and verbal
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• prepared monthly statements
• calculated delinquencies for each customer
• maintained and balanced cash receipts journal
• maintained contact with retailers
• maintained contact with drivers via 2 way radio
• answered multi-line phone system (Executone)
• supervised 1 employee
• Software used: Wang word processing; Lotus 1-2-3