Michelle Joseph
First Step
14 South 26th Street ,NY
2
Languages
1
Certification
2027
years of professional experience
Accomplished professional with extensive experience in child supervision and healthcare support, notably at Beacon. Demonstrated strong work ethic and emotional intelligence, enhancing team performance and client satisfaction. Proven ability to manage time effectively and solve problems, achieving a 95% client satisfaction rate. Skilled in multitasking and maintaining a positive, professional demeanor.
Work History
Medical Technician
2 Months- Administered medications accurately to residents, ensuring compliance with safety protocols.
- Monitored and documented patient responses to medications, reporting changes to healthcare team.
- Maintained accurate records of medication distribution using electronic health record systems.
- Collaborated with nursing staff to coordinate medication schedules and address patient needs effectively.
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Personal Care Assistant
1 Year 4 Months- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health by recording vital signs and reporting changes to healthcare providers.
- Developed customized care plans in collaboration with families and healthcare teams to meet individual needs.
- Educated clients on personal hygiene practices to promote health and well-being.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Babysitter
- Supervised children's activities, ensuring safety and engagement throughout playtime.
- Prepared nutritious meals and snacks, accommodating dietary restrictions effectively.
- Organized educational games that promoted cognitive development and social skills.
- Communicated with parents regarding child progress and behavioral observations regularly.
- Implemented consistent discipline strategies, promoting positive behavior and conflict resolution among peers.
- Maintained a clean and safe environment, adhering to health and safety standards diligently.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
Team Member
8 Months- Maintained cleanliness and organization of workstations to ensure safety and efficiency.
- Assisted customers with menu selections, providing friendly and knowledgeable service.
- Collaborated with team members to meet peak service demands during busy hours.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Team Member
1 Year 4 Months- Assisted in inventory management by restocking supplies and performing stock checks.
- Collaborated with team members to deliver high-quality customer service during peak hours.
- Supported training of new staff on operational procedures and customer interactions.
- Monitored food quality and presentation, ensuring adherence to company standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Facilitated team training sessions, improving overall performance and knowledge of best practices.
Team Member
1 Year 2 Months- Prepared and cooked menu items following established recipes and safety guidelines.
- Maintained cleanliness of kitchen and dining areas to ensure compliance with health standards.
- Assisted in inventory management by restocking supplies and performing stock checks.
- Collaborated with team members to deliver high-quality customer service during peak hours.
- Supported training of new staff on operational procedures and customer interactions.
- Monitored food quality and presentation, ensuring adherence to company standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
GED
Skills
Team building
Multitasking
Special needs experience
Overnight care
Calm demeanor
Positive and professional
Emotional intelligence
Multitasking and organization
Attention to detail
Child supervision
Flexible scheduling
Dependability
Following directions
Strong work ethic
Time management
Problem-solving
Team building
Certification
• Medical Technician
• Personal Care Assistant/HHA
Languages
Haitian-creole
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Technician
Beacon
07.2026 - CurrentRead More
Team Member
Roast Sandwich House
09.2025 - 05.2026Read More
Personal Care Assistant
First Step
05.2025 - CurrentRead More
Team Member
Chic-Fil-A
11.2021 - 03.2023Read More
Team Member
Dominos's Pizza
12.2017 - 02.2019Read More
Babysitter
Public
Read More
Wilson Tech
GED
Read More