Michelle Kain
Vancouver,WA
Summary
Accomplished Healthcare Operations Professional with extensive experience in information services and technology implementations. Delivered innovative solutions through creative problem-solving and effective multitasking skills. Demonstrated leadership by fostering connections with diverse personalities to meet corporate objectives.
Overview
23
23
years of professional experience
Work History
Floral Designer/ Clerk
Safeway Stores
Florence, AZ
07.2024 - 01.2026
- Delivered outstanding customer service while designing and creating custom bouquets and upgraded floral arrangements. Oversaw inventory management and product rotation to maintain optimal stock levels. Maintained quality and freshness of products to enhance customer satisfaction.
- Designed floral arrangements for Safeway floral department displays and customer orders.
- Chosen fresh flowers for display and customer orders at the grocery store. and greenery for daily grocery store merchandising.
- Cut and trimmed stems of flowers to ensure freshness and longevity. and conditioned blooms to support safe product handling.
Drive Up and Go Associate
Safeway Stores
Florence, AZ
07.2023 - 07.2024
- Executed online shopping for DUG department, ensuring accurate order fulfillment. Managed customer inquiries over the phone and ensured accurate order reconciliation. Advised customers on alternative products when items were unavailable. Provided superb customer service.
- Assisted Safeway customers with product location, questions, and checkout support.
- Organized and stocked Safeway shelves with merchandise to enhance product visibility. and organized merchandise for clear store presentation.
- Managed rotation of grocery inventory at Safeway to ensure freshness and quality. and removed expired products from display.
Reviewer - Epic Clinical Data Migration
PROVIDENCE HEALTH SERVICES
Beaverton, OR
01.2012 - 07.2013
- Led planning and managed workflow during Epic Go-live process to ensure seamless transition.
- Conduct intensive Quality Assurance audits on health care data entered into the EMR.
- Identified accurate ICD-9 and CPT codes for precise diagnoses entry, enhancing data integrity.
- Researched and gathered pertinent information to maintain accuracy of medical records.
- Identified accurate ICD-9 and CPT codes for correct diagnoses entry in medical records.
EMR Data Migration Clerk
LEGACY HEALTH SYSTEM
Vancouver, WA
01.2011 - 01.2012
- Abstracted vital health care information, including medications, vital signs, allergies, diagnoses, and surgeries from multiple sources into EPIC Electronic Medical Record to ensure accurate patient records.
- Prepared and scanned patient health care information into EPIC using On-Base, facilitating seamless access to patient data.
- Conducted Quality Assurance checks on EMR migrations to verify data integrity and compliance with health record standards.
OB Technician
Legacy Health Family Birth Center
Salmon Creek, WA
01.2005 - 01.2009
- Assist the surgical team in surgical procedures.
- Supported surgical team during procedures, ensuring efficient workflow and patient safety.
- Perform tests, such as lab draws, metabolic and hearing screenings.
- Monitored and documented vital signs to ensure patient health. and entering results into EMR.
- Maintained electronic medical record, verified insurance and scheduled appointments.
- Compiled and analyzed monthly/annual birth statistics for unit to inform quality improvements.
Unit Secretary PICU
Legacy Health Emanual
Portland, OR
01.2003 - 01.2005
- Abstracted Dr. orders from medical record and inputs into patient EMR.
- Abstracted Dr. orders from medical record and input into patient EMR.
- Maintained comprehensive medical records, both paper and electronic, to support patient care and compliance.
- Facilitated precise communication between providers and staff to enhance collaboration and patient outcomes.
- Communicated effectively between healthcare providers and staff to ensure clarity and understanding. between healthcare providers and staff to enhance collaboration.
Education
Bachelors of Science - Psychology
Liberty University
Lynchburg, VAAirline Industry
International Air Academy
Vancouver, WASkills
- Retail merchandising
- Organizational skills
- Product quality control
- Health information management
- Medical records management
- Medical terminology
- Electronic health records
- Vital sign monitoring
- Epic
- EMR systems
- Medical records
- Cerner
- Centricity
- NextGen
- Mosaic
- Practice Partners
- Echart
- OnBase
- Lawson
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- SharePoint
- Windows
- Scriberight
- Records management
- HIPAA
- Microsoft Office
- Sharepoint
- Lawson
- OnBase
- Word
- Scriberight
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Floral Designer/ Clerk
Safeway Stores
07.2024 - 01.2026
Drive Up and Go Associate
Safeway Stores
07.2023 - 07.2024
Reviewer - Epic Clinical Data Migration
PROVIDENCE HEALTH SERVICES
01.2012 - 07.2013
EMR Data Migration Clerk
LEGACY HEALTH SYSTEM
01.2011 - 01.2012
OB Technician
Legacy Health Family Birth Center
01.2005 - 01.2009
Unit Secretary PICU
Legacy Health Emanual
01.2003 - 01.2005
Bachelors of Science - Psychology
Liberty University
Airline Industry
International Air Academy