Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Kays

Marengo,IN

Summary


Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.

Overview

7
7
years of professional experience

Work History

Online Grocery Team Lead

Walmart
06.2024 - Current
  • Mentored junior team members, fostering a positive work environment for learning and growth.
  • Led team training sessions on new product offerings, enhancing overall staff knowledge and expertise in grocery products.
  • Continuously improved operational efficiency by employing lean principles in workflow organization.
  • Managed daily operations of the grocery department, ensuring smooth workflow and timely task completion.
  • Resolved customer complaints promptly, maintaining excellent relationships with patrons.

Online Grocery Associate

Walmart
11.2022 - 06.2024
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Picker

Amazon
08.2017 - 01.2019
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Used RF scanners to track orders and verify accuracy.
  • Verified proper labeling and identification on all orders before shipment.
  • Scanned and verified UPC codes for all products to aid in identification.

Education

High School Diploma -

William Hennery Harrison Highschool
Harrison, OH
05-2009

Skills

  • Task delegation
  • Employee coaching
  • Willingness to learn
  • Customer service
  • Attention to detail
  • Customer service-focused
  • Scanner operation

Timeline

Online Grocery Team Lead

Walmart
06.2024 - Current

Online Grocery Associate

Walmart
11.2022 - 06.2024

Picker

Amazon
08.2017 - 01.2019

High School Diploma -

William Hennery Harrison Highschool

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Michelle Kays