Michelle Kerpet
On The Border
Corpus Christi,TX
13
years of professional experience
Dynamic Senior Service Manager with a proven track record at On The Border, excelling in operations management and customer satisfaction. Spearheaded initiatives that enhanced guest experiences and minimized service delays, achieving high-quality service delivery. Skilled in crisis management, I effectively resolved complaints, safeguarding brand reputation and ensuring compliance with safety standards.
Work History
Service Manager
5 Years 8 Months- Led front-of-house service standards to deliver consistent guest experiences and timely table turns.
- Trained hosts, servers, and bartenders on hospitality procedures, menu knowledge, and guest recovery.
- Coordinated daily floor operations, balancing labor coverage with service demand and shift priorities.
- Resolved guest complaints quickly, restoring satisfaction and protecting brand reputation.
- Monitored POS accuracy and order flow to reduce service delays and ticket errors.
- Enforced food safety, sanitation, and compliance standards across dining room and service areas.
- Implemented quality control measures to ensure consistent delivery of high-quality services across all projects.
Senior Service Manager
7 Years 3 Months- Led front-of-house service standards to deliver consistent guest experiences and timely table turns.
- Trained hosts, servers, and bartenders on hospitality procedures, menu knowledge, and guest recovery.
- Coordinated daily floor operations, balancing labor coverage with service demand and shift priorities.
- Resolved guest complaints quickly, restoring satisfaction and protecting brand reputation.
- Monitored POS accuracy and order flow to reduce service delays and ticket errors.
- Enforced food safety, sanitation, and compliance standards across dining room and service areas.
- Implemented quality control measures to ensure consistent delivery of high-quality services across all projects.
Education
MOS - Medical Office Specialist
Skills
Customer satisfaction
Operations management
Crisis management
Incident management
Timeline
Senior Service Manager
On The Border
03.2019 - 06.2026Read More
Service Manager
PF Changs Restaurant
07.2013 - 03.2019Read More
Kaplan College
MOS from Medical Office Specialist
Read More