MICHELLE KERSHAW
Draper,UT
Summary
Well-rounded Office Administrator possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
6
6
years of professional experience
Work History
Office Administrator
Apparatus Equipment and Service
09.2023 - Current
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
Administrative Assistant
Greene's Concrete Cutting
Woods Cross, UT
10.2021 - 09.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Cashier
Office Max - Print & Copy
02.2022 - 09.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Administrative Assistant
Utah's Paramedic & EMT Academy
Bountiful, UT
02.2019 - 09.2021
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
Customer Service Representative
Dillards Department Store
Layton, UT
10.2018 - 02.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Business Administration
Columbia College
Columbia, MOSkills
- Travel Administration
- Typing Proficiency
- Payroll and Benefits Administration
- Advanced MS Office Suite Knowledge
- Extensive knowledge of AP and AR
- Database Administration
- Intuit QuickBooks
- Sage 50
- Prioritization
- Detailed Meeting Minutes
- SalesForce review and reports
- Expense Reporting
- File Maintenance
- Travel Coordination
- Telephone reception
- Mail handling
- Administrative Support
Zip
84020
State
UT
City
Draper
References
References available upon request.
Timeline
Office Administrator
Apparatus Equipment and Service
09.2023 - Current
Cashier
Office Max - Print & Copy
02.2022 - 09.2023
Administrative Assistant
Greene's Concrete Cutting
10.2021 - 09.2023
Administrative Assistant
Utah's Paramedic & EMT Academy
02.2019 - 09.2021
Customer Service Representative
Dillards Department Store
10.2018 - 02.2019
Business Administration
Columbia College