Michelle K Hefner
Frys Pharmacy
Tucson
27
years of professional experience
Experienced Pharmacy Technician skilled in managing inventory levels and optimizing workflows. Successfully processed payments and resolved customer inquiries, contributing to improved operational efficiency and enhanced patient care.
Work History
Pharmacy Technician
13 Years 4 Months- Assisted pharmacists in preparing medications, including compounding and labeling tasks.
- Processed prescription orders accurately, ensuring compliance with regulations and safety standards.
- Trained new pharmacy technicians on operational procedures and best practices for efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collaborated with healthcare providers to clarify prescriptions and resolve discrepancies effectively.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Cashier / Stocker
4 Years 11 Months- Processed high volumes of transactions accurately and efficiently using point-of-sale systems.
- Managed cash handling processes, ensuring accuracy during register close-outs and financial audits.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout areas to enhance customer experience and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Manager
8 Years 4 Months- Analyzed sales data to identify trends, driving strategic decisions to maximize profitability.
- Developed training programs for staff, enhancing team productivity and customer service quality.
- Implemented inventory management systems, reducing stock discrepancies and improving product availability.
- Managed budgeting processes, ensuring efficient allocation of resources across departments.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
GED
Certified Pharmacy Technician - Pharmacy
Skills
Processing payments
Supply restocking
Workflow efficiency
Payment handling
Answering customer questions
Inventory management
Problem-solving skills
Team collaboration
Accomplishments
At age 46 perused an education in a new career field. Gained new knowledge and sense of accomplishment by becoming a efficient and successful certified Pharmacy technician.
I love to challenge my self by continuing to learn new things.
Having the opportunity, I retired at age 59 from my full time career.
Languages
American sign language
Limited Working
Timeline
Pharmacy Technician
Frys Pharmacy
08.2007 - 12.2020Read More
Cashier / Stocker
Fry's Food And Drug
09.2002 - 08.2007Read More
Manager
Fry's Food And Drug
05.1994 - 09.2002Read More
Santa Rita High School
GED
Read More
PTCB
Certified Pharmacy Technician from Pharmacy
Read More