Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle King

Whitehall,AR

Summary

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Knowledgeable service advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Coder

ARCare
01.2024 - Current
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
  • Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
  • Minimized errors by providing ongoing feedback to clinical staff regarding proper documentation practices.

Service Advisor

Smart Hyundai
01.2021 - 01.2024
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

Commercial Sales Manager

AutoZone
04.2015 - 01.2021
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
  • Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
  • Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
  • Mentored junior sales staff to maximize revenues and employee satisfaction, boosting profit levels in Little Rock.

Education

High School Diploma -

White Hall
White Hall

Skills

  • Service estimates
  • Handling customer complaints
  • Service scheduling
  • Cost estimation
  • Warranty claims process management
  • Invoice processing
  • Inventory management
  • Ordering parts
  • Stock management
  • Returns processing
  • Purchasing strategies
  • Warehouse operations
  • Staff training
  • Medical billing
  • HCPCS coding

Certification

ASE

Timeline

Medical Coder

ARCare
01.2024 - Current

Service Advisor

Smart Hyundai
01.2021 - 01.2024

Commercial Sales Manager

AutoZone
04.2015 - 01.2021

High School Diploma -

White Hall

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Michelle King