Michelle Kingsley
Delton,MI
Summary
Group air planner with specialization in travel logistics, client analysis, and budget management. Proven success in implementing process improvements that enhance project timelines and increase client satisfaction. Over 28 years of experience in travel logistics and vendor relations, delivering tailored travel solutions while adhering to budget constraints.
Overview
29
29
years of professional experience
Work History
Group Air Planner
Carlson Wagonlit Travel
Minnetonka, Minnesota
06.1997 - Current
- Assessed client needs to design customized travel solutions and experiences.
- Coordinated logistics for domestic and international travel arrangements.
- Managed travel budgets and ensured compliance with company policies.
- Implemented process improvements to enhance efficiency in itinerary planning.
- Cultivated relationships with vendors and service providers to enhance service quality.
- Coordinated communication between clients, suppliers, and internal stakeholders to streamline project execution.
- Trained new team members on travel systems and procedures effectively.
- Identified potential problems and created solutions to mitigate risks associated with projects.
- Analyzed alternatives to evaluate impacts and benefits of projects and make recommendations.
- Led brainstorming sessions with cross-functional teams to generate ideas for improving existing systems and processes.
- Monitored project progress and adjusted plans to meet goals on time and within budget.
- Facilitated discussions between teams and departments about potential roadblocks that could impact project success.
- Collaborated with leadership to establish metrics, assessing event impact.
- Applied planning strategies using tools to manipulate data, assess scenarios and perform project analysis.
- Created detailed reports outlining current status of projects and identified areas for improvement or optimization.
- Managed budgets and resources for planning projects, ensuring efficient use of funds.
- Monitored and reported on the progress of planning projects, identifying issues and implementing corrective actions as needed.
Education
Associate of Arts - Travel Industry
Boyd Travel School
Pittsburgh, PA06-1981
Skills
- Travel logistics
- International reservations
- Executive travel
- Travel documentation
- Project coordination
- Vendor relations
- Client analysis
- Client relationship building
- Process improvement
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Training facilitation
- Customer service
- Mentoring
- Goal setting
Timeline
Group Air Planner
Carlson Wagonlit Travel
06.1997 - Current
Associate of Arts - Travel Industry
Boyd Travel School