Michelle King Whitfield
Burgaw,NC
Summary
Knowledgeable loan processor bringing several years of experience in banking and financial positions. Highly skilled in working well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer.
Overview
9
9
years of professional experience
Work History
Self Employed
Burgaw, NC
01.2022 - Current
- EBAY reseller for various items Clothing, toys and vintage
- Vendor Mall reseller for various items clothing, shoes, toys, Furniture and vintage
Mortgage Loan Processor
Townebank Mortgage
Wilmington, NC
06.2018 - 09.2022
- Reviewed loan applications and verified accuracy of borrower information.
- Reviewed HUD-1 settlement statements prior to closings.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Conducted quality control reviews on closed loans for accuracy.
- Processed loan documents and ensured compliance with federal regulations.
- Maintained accurate records in accordance with company policy and procedures.
Customer Service & Sales Team Lead
BRAX LTD/Spirit Cups Fundraising/Dynamic Drinkware
Wilmington, NC
04.2015 - 03.2018
- Created training programs for new employees that focused on developing selling skills.
- Responded quickly to customer inquiries or complaints regarding products or services sold by the company.
- Monitored the progress of sales campaigns and adjusted plans as needed.
- Developed and implemented strategies to improve sales team performance.
- Coached and mentored sales representatives on best practices, customer service, and product knowledge.
Education
Cape Fear Community College
Wilmington, NCSkills
- Pipeline Management
- Processing documents
- Title Examination
- Legal Compliance
- Information Verification
Timeline
Self Employed
01.2022 - Current
Mortgage Loan Processor
Townebank Mortgage
06.2018 - 09.2022
Customer Service & Sales Team Lead
BRAX LTD/Spirit Cups Fundraising/Dynamic Drinkware
04.2015 - 03.2018
Cape Fear Community College