Michelle Klos
Tidioute,PA
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Landmark Hotel
Tidioute, PA
05.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Physical Therapy Receptionist
Seneca, PA
10.2021 - 03.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Registration Clerk
Titusville Hospital
Titusville, Pennsylvania
10.2020 - 09.2021
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Explained form wording to patients to help each understand information required.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Welcomed as many as [Number] patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
Education
Associate of Science - Medical Office Assistance
West Virginia Junior College - Morgantown
Morgantown, WV10.2020
PHLEBOTOMY - Phlebotomy
Jamestown Community College
Jamestown, NY05.2018
Skills
- Warm and Friendly
- Cool Under Pressure
- Transactions and Cash Handling
- Guest Satisfaction
- Billing and Payment Processing
- Janitorial Duties
- Accuracy and Efficiency
Certification
- Certified phlebotomy, Jamestown Community - College
Timeline
Waitress
Landmark Hotel
05.2022 - Current
Physical Therapy Receptionist
10.2021 - 03.2022
Registration Clerk
Titusville Hospital
10.2020 - 09.2021
Associate of Science - Medical Office Assistance
West Virginia Junior College - Morgantown
PHLEBOTOMY - Phlebotomy
Jamestown Community College
Similar Profiles
GETRUDA GEOFREYGETRUDA GEOFREY
Executive Assistant at Landmark HotelExecutive Assistant at Landmark Hotel
Grace KolawoleGrace Kolawole
Dishwasher at Landmark HotelDishwasher at Landmark Hotel
Song ZhouSong Zhou
Gaming Attendant & Assistant Manager at Landmark Hotel, Redcape Hotel GroupGaming Attendant & Assistant Manager at Landmark Hotel, Redcape Hotel Group