Michelle Knight
Odessa,FL
Summary
A knowledgeable and dedicated insurance professional with over 24 years of experience in the industry. Adept at analyzing and interpreting insurance coverages, policies, and procedures within the personal lines sphere. Client focused and eager to capitalize on existing knowledge and skills to bolster a competitive claims environment.
Qualified Claims Professional with a robust background in property claims management and resolution.
Demonstrated ability to efficiently process complex claims while maintaining high customer satisfaction. Proven track record of thorough investigation and effective negotiation skills.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Sr. Property Claims Adjuster
USAA INSURANCE COMPANY
01.2004 - 01.2025
- Licensed Complex Sr. Property Claims Adjuster - 22 years specializing in investigating, evaluating and resolving complex property claims and first party liability claims. Proper identification and preservation of subrogation opportunities. Proper identification of severe risk exposures, identification of questionable or suspected cases of fraud and the investigation of same. Handled and participated in multiple appraisals and mediation and examination of oaths for difficult complex claims.
USAA INSURANCE COMPANY. Associate Property Claims Adjuster
Tampa, FL - 2002-2004
USAA INSURANCE COMPANY, Police Service Specialists/Frontline Underwriting
Tampa. FL - April 2001-APRIL 2002
- Tasked with servicing existing auto and property policies and the issuance of numerous new auto and property policies during a period of unparalleled expansion and ever-changing regulatory requirements through the entire U.S. Consistently maintained excellent production outcomes while ensuring the quality of all work met the highest standards.
Airport Sales Agent/Agency Sales and Support
DELTA AND CONTINENTAL AIRLINES
01.1984 - 01.2002
Income Tax Preparer – Individual, Rental Property and Schedule C Specialist
H AND R BLOCK
01.1995 - 01.2001
Owner – Preschool Teacher
NAYCEE ACREDITED PRE SCHOOL
01.1996 - 01.2000
Education
B.A - Business Administration/Management
St Leo University
San Antonio, FLSkills
- Complex Property Claims Experience to include First Party Property Liability
- Contract Interpretation and analysis for coverage(s)
- Quality Assurance
- Continuous Improvement
- Solid written & verbal communicator
Certification
- Active 620 License
- AIC Designation
- AIS designation
- AINS
- LPCS
Timeline
Sr. Property Claims Adjuster
USAA INSURANCE COMPANY
01.2004 - 01.2025
Owner – Preschool Teacher
NAYCEE ACREDITED PRE SCHOOL
01.1996 - 01.2000
Income Tax Preparer – Individual, Rental Property and Schedule C Specialist
H AND R BLOCK
01.1995 - 01.2001
Airport Sales Agent/Agency Sales and Support
DELTA AND CONTINENTAL AIRLINES
01.1984 - 01.2002
B.A - Business Administration/Management
St Leo University
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