Michelle Koehler
Joliet,Illinois
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Licensed Massage Therapist
Hand and Stone
06.2020 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Educated clients on benefits of regular massage for mental and physical health.
- Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
Licensed Massage Therapist
Massage Luxe
06.2018 - 12.2019
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
Education
No Degree - Massage Therapy
Cortiva Institute
Joliet, IL05-2017
High School Diploma -
Plainfield Central High School
Plainfield06-2008
Skills
- Body treatments
- Anatomy
- Swedish massage
- Hot stone massage
- Prenatal massage
- Physical strength
- Continuing education
- Stress relief massage
- Self-care practices
- Geriatric massage
- Cupping Therapy
- Cleaning and sanitizing
- Medical terminology understanding
Timeline
Licensed Massage Therapist
Hand and Stone
06.2020 - Current
Licensed Massage Therapist
Massage Luxe
06.2018 - 12.2019
No Degree - Massage Therapy
Cortiva Institute
High School Diploma -
Plainfield Central High School
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