Michelle Krieger
Taylor,Michigan
Summary
Dedicated hospitality professional with extensive experience at MGM Grand Casino Detroit, excelling in housekeeping and customer service. Proven ability to enhance guest experiences through attention to detail and effective communication. Skilled in implementing safety protocols and optimizing cleaning processes, ensuring a clean and welcoming environment for all guests.
Overview
26
26
years of professional experience
Work History
Guest Room Attendant
MGM Grand Casino Detroit
Detroit, MI
04.2025 - 01.2026
- Train new staff on cleaning protocols and safety procedures to maintain quality standards.
- Monitor supply usage and assist in ordering cleaning materials to reduce costs.
- Implement best practices for waste management and recycling initiatives within the department.
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Provided exceptional turndown service for VIP guests, creating a memorable stay experience.
Guest Room Attendant
MGM Grand Detroit Casino
Detroit, MI
06.2017 - 05.2019
- Clean and sanitize guest rooms to ensure high standards of cleanliness and comfort.
- Inspect room amenities and report maintenance issues promptly to enhance guest experience.
- Manage linen inventory effectively, ensuring adequate stock levels for operational needs.
- Collaborate with housekeeping team to streamline cleaning processes and improve efficiency.
- Provide exceptional customer service by addressing guest requests and concerns promptly.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Provided exceptional turndown service for VIP guests, creating a memorable stay experience.
Deli Clerk
E&L Meat Company
Detroit, MI
05.2007 - 05.2017
- Assisted customers in selecting quality deli products, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of deli counter, adhering to food safety standards.
- Operated slicing and packaging equipment efficiently, ensuring product freshness and quality.
- Collaborated with team members to meet daily production goals and maintain inventory levels.
Janitorial Worker
EVS
Livonia, MI
08.1999 - 02.2000
- Operated cleaning equipment to maintain facility cleanliness and safety standards.
- Conducted routine inspections to identify maintenance needs and ensure compliance with company policies.
- Collaborated with team members to optimize cleaning schedules and improve operational efficiency.
- Implemented effective waste disposal procedures, promoting environmental sustainability within the workplace.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Dusted surfaces, ledges, fixtures and furniture.
- Sanitized break area kitchen counters, tables and sinks.
- Kept building spaces premises clean inside and outside.
Skills
- Housekeeping knowledge
- Reliability and punctuality
- Safety awareness
- Detail-oriented
- Hospitality industry
- Janitorial services
- Customer service
- Reliability
Timeline
Guest Room Attendant
MGM Grand Casino Detroit
04.2025 - 01.2026
Guest Room Attendant
MGM Grand Detroit Casino
06.2017 - 05.2019
Deli Clerk
E&L Meat Company
05.2007 - 05.2017
Janitorial Worker
EVS
08.1999 - 02.2000