Michelle Kriner
Philadelphia,PA
Summary
Highly motivated hospitality professional with expertise in high-volume bartending, liquor inventory management, and beverage purchasing. Combines exceptional guest service with strong operational knowledge to drive customer satisfaction, maintain inventory accuracy, and support profitability. Known for building rapport with guests, resolving issues effectively, and thriving in fast-paced environments while upholding the highest service standards.
Overview
9
9
years of professional experience
Work History
Bartender
PJ Clarke's
Philadelphia, PA
02.2023 - Current
- Provided exceptional guest service in a high-volume restaurant and bar environment while maintaining efficiency and accuracy during peak service periods.
- Crafted and served cocktails, beer, wine, and spirits while adhering to company standards and responsible alcohol service guidelines.
- Built strong guest relationships through product knowledge, personalized recommendations, and attentive service.
Liquor Inventory
PJ Clarke's
Philadelphia
03.2024 - Current
- Managed weekly liquor inventory counts, ensuring accurate tracking of product usage and minimizing inventory variances.
- Placed and monitored weekly liquor, beer, and wine orders based on sales trends, inventory levels, and upcoming business demands.
- Analyzed inventory data to identify discrepancies, investigate variances, and support cost-control initiatives.
- Oversaw inventory management by meticulously tracking stock levels and ordering essential supplies.
- Maximized inventory turnover with efficient stock management and timely replenishment of high-demand items.
Server
Devon Seafood
Philadelphia, PA
06.2022 - 12.2024
- Exhibited composure and professionalism while addressing challenging customer interactions and managing high-pressure shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Server
Aqua E Farina
Newtown, PA
01.2020 - 06.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Rhythmic Gymnastics Coach
Philadelphia Rhythmic Academy
Feasterville, PA
11.2017 - 03.2023
- Developed relationships with clients to provide ongoing support and encouragement.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Coordinated with other instructors and coaches to determine student advancement and progress.
Education
BBA - Business
Temple University
Philadelphia, PA05.2024
Skills
- High volume bartending
- Liquor inventory management
- Craft cocktail preparation
- Guest familiarity
- Problem solving and conflict resolution
Languages
Russian
Native or Bilingual
Timeline
Liquor Inventory
PJ Clarke's
03.2024 - Current
Bartender
PJ Clarke's
02.2023 - Current
Server
Devon Seafood
06.2022 - 12.2024
Server
Aqua E Farina
01.2020 - 06.2022
Rhythmic Gymnastics Coach
Philadelphia Rhythmic Academy
11.2017 - 03.2023
BBA - Business
Temple University